Event Sales Manager, Venues - Washington Hilton

Encore Global•Washington, DC

1d•Onsite

About The Position

The Sales Manager, Venues guides customers through event experiences, identifies solutions that meet their goals and objectives, and helps create compelling events. The role uses available tools to maximize event and revenue capture from an assigned customer base, while cultivating relationships with hotel personnel to strengthen business relationships. It also supports company initiatives, business strategies, and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. The role drives revenue through proactive, consultative sales; prepares quotes and proposals; collaborates with vendors and internal departments; and participates in site visits and planning meetings as needed. It manages customer relationships and CRM accuracy, maintains a healthy sales pipeline, supports forecasting, and stays current on company procedures, product and service offerings, and emerging event technology. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, or dust, and working conditions that range from moderately quiet to noisy. The role may involve multiple hotel locations, irregular hours, on-call status, days, evenings, weekends, and holidays. Team members use high-end audiovisual equipment and electrical components and may be exposed to heights via lifts and ladders. Physical demands include prolonged sitting, standing, walking, and occasional stooping, crawling, kneeling, bending, reaching, climbing, grasping, lifting, carrying, and pushing or pulling. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

BS/BA degree or at least 1 year of Encore or equivalent experience.
Technical aptitude and computer proficiency.
Strong written and verbal communication skills.

Nice To Haves

One year of technology sales or hospitality experience.
Prior audiovisual sales experience.
Knowledge of the hospitality industry and sales processes.

Responsibilities

Solicit and secure business through a proactive, consultative sales approach using Encore’s sales process and methodology.
Prepare and present timely quotes and proposals to customers, including requests received through Encore’s website, venue booking systems, or other assigned sources.
Collaborate with vendors and other company departments or divisions to capture and service events.
Attend site visits, pre-conference planning meetings, and venue meetings as needed to support the customer event experience.
Understand event cost structures and incorporate them into solution designs in accordance with profitability guidelines.
Cultivate and maintain relationships with customers, venue personnel, and Encore supporting functions and departments.
Research customer history and prior experiences to create personalized customer experiences.
Attend customer meetings, understand customer goals, and respond to questions, concerns, and challenges.
Keep customer information accurate and up to date in the CRM system.
Refer and guide customers through the Encore network to pursue additional opportunities with existing customers.
Maintain a healthy sales pipeline to support established revenue targets.
Ensure all known opportunities are accurately entered and updated in CRM.
Support accurate and timely sales forecasting at the home location.
Learn and adopt role-related SOPs and new initiatives or programs.
Maintain knowledge of new product and service offerings and emerging technology for meetings and events.
Support company initiatives, business strategies, and Core Values.