Event Services Manager- Hilton Austin

Hilton • Austin, TX

1d • Onsite

About The Position

Hilton Austin, a Hilton Corporate Managed hotel, is seeking an Event Services Manager to serve as the on-site liaison for groups and events. This role oversees event planning and execution and coordinates hotel teams to deliver exceptional client and guest experiences from start to finish. It is described as an entry-level opportunity.

Requirements

• A passion for hospitality and spreading its light and warmth.
• Integrity and a commitment to doing the right thing.
• Leadership and the ability to inspire others.
• A belief in teamwork and collaboration.
• Ownership and accountability.
• Urgency and discipline, with a focus on the present moment.

Responsibilities

• Serve as the on-site contact for group and catering clients, ensuring seamless event execution and outstanding guest experiences.
• Coordinate hotel departments and provide direction to team members so event requirements are delivered successfully.
• Maintain consistent communication with clients throughout event planning and execution to ensure satisfaction and exceed expectations.
• Identify upsell opportunities, promote hotel services, and contribute to revenue goals.
• Communicate client needs, provide guidance and coaching, and foster collaboration to support consistent, high-quality service.
• Address guest concerns, resolve operational challenges, make sound decisions in a fast-paced environment, and adapt to changing business needs.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed