Event Services Manager - Hilton Baltimore Inner Harbor

Waldorf Astoria Kuwait • Baltimore, MD

3d • $28 - $29 • Onsite

About The Position

The Event Services Manager oversees all aspects of event planning and execution on the convention floor. This role manages event documentation, coordinates the transition from Sales to service, and serves as the primary on-property client contact to support smooth event execution and memorable guest experiences. The manager identifies opportunities to increase event revenue, builds client relationships throughout the event lifecycle, guides team performance, supports sales activities, and resolves guest concerns and operational issues.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary client contact on property, supporting smooth execution, proactive issue resolution, and an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Maintain communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, provide direction, and offer feedback and coaching to the team.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help shape event solutions that meet client needs.
• Resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights with rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed