Event Sales Manager, Hotel Services - Ritz-Carlton South Beach, Miami Beach FL
About The Position
The Sales Manager, Venues guides customers through event experiences by identifying solutions that meet their goals and objectives and create compelling events. The role uses available tools to maximize event and revenue capture from an assigned customer base, and cultivates relationships with hotel personnel to strengthen business relationships. The position supports company initiatives, business strategies, and Core Values, and reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. The role generates revenue through proactive, consultative sales; prepares and presents customer quotes and proposals; collaborates with vendors and internal departments; and participates in site visits and event-planning meetings. It manages customer and venue relationships, maintains accurate CRM records, sustains a healthy sales pipeline, supports accurate forecasting, follows applicable procedures, and keeps current on products, services, and event technology. Work takes place in a hotel or convention-center environment, with variable noise levels, moderate exposure to outdoor temperatures and dirt, sand, or dust, and possible exposure to heights when using lifts and ladders. The role uses high-end audiovisual equipment and electrical components, may involve multiple hotel locations, and includes irregular hours and on-call status on days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.
Requirements
- A BS/BA degree or at least 1 year of Encore or equivalent experience is required.
- Technical aptitude and computer proficiency are required.
- Strong written and verbal communication skills.
Nice To Haves
- One year of technology sales or hospitality experience is preferred.
- Prior audiovisual sales experience is a plus.
- Knowledge of the hospitality industry and sales processes is preferred.
Responsibilities
- Solicit and secure business through a proactive, consultative sales approach using Encore’s sales process and methodology.
- Prepare and present timely quotes and proposals, including those received through Encore’s website, venue booking systems, or other assigned sources.
- Collaborate with vendors and other company departments or divisions to capture and service events.
- Attend site visits, pre-conference planning meetings, and relevant venue meetings to support the customer event experience.
- Understand event cost structures and incorporate them into solution designs in accordance with profitability guidelines.
- Cultivate and maintain relationships with customers, venue personnel, and Encore support functions and departments.
- Research customer history and prior experiences to create personalized customer experiences.
- Attend customer meetings, understand customer goals, and respond to questions, concerns, and challenges.
- Keep customer information accurate and up to date in the CRM system.
- Refer and guide customers through the Encore network to pursue additional opportunities with existing customers.
- Maintain a healthy pipeline to support achievement of revenue targets.
- Ensure known opportunities are accurately recorded and updated in CRM.
- Support sales forecasting at the home location and submit accurate forecasts on time.
- Learn and follow role-related SOPs and newly implemented initiatives or programs.
- Maintain knowledge of new product and service offerings and emerging technology for meetings and events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
