Event Operations Supervisor, Audio Visual - KPMG Lakehouse - Lake Nona, FL

Encore Global•Orlando, FL

12d•$19 - $25•Onsite

About The Position

The Event Operations Supervisor leads floor operations at KPMG Lakehouse, with a focus on customer service, staff leadership, and development. The supervisor directly leads the technical team to support operational efficiency and customer satisfaction, and may also assist with administrative duties for onsite operations and career development. The position reports to the DET, DOO, or Operations Manager. The role organizes daily floor activities, coordinates technicians and event communications, and ensures equipment is set up, refreshed, removed, and maintained accurately and on time. It supports excellent service to internal and external customers, communicates with clients, checks that guests’ needs and equipment setups are addressed, and monitors events throughout the day. The supervisor also trains and mentors technicians, reinforces venue and company standards, and fosters a positive working environment. The position is responsible for setup, operation, troubleshooting, and breakdown of intermediate audiovisual equipment, as well as equipment security, storage, transportation, preventive maintenance, and inventory activities. Work takes place in hotel/convention-center, event-venue, and warehouse environments, potentially across multiple hotel locations. Conditions can include outdoor temperature exposure, dirt, sand or dust, moderate noise, high-end audiovisual equipment and electrical components, and work at heights using lifts and ladders. Schedules may involve irregular hours and on-call status, including days, evenings, weekends, and holidays.

Requirements

3–5 years of audiovisual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
External applicants must meet and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
Must be able to meet the stated physical demands, including the listed sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping, lifting, carrying, pushing/pulling, and auditory/visual requirements.
Must adhere to appearance guidelines defined by Encore for the applicable hotel, venue, warehouse, or travel setting.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure timely equipment setup, refresh, and removal.
Direct technicians’ workflow and assist management with suggestions for operational efficiencies.
Ensure flowsheets are updated and properly completed.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
Provide excellent service to internal and external customers by modeling appropriate behavior and following Encore service and operational standards.
Maintain positive client relationships through effective communication.
Meet with guests onsite to ensure their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Assist in training technicians on floor activities, venue standards, and Encore service and operational standards.
Mentor new hires and provide guidance about the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems quickly.
Comply with company security and safety measures.
Protect equipment from theft or damage while in use.
Perform preventive maintenance to keep equipment presentable and in good working condition.
Lead proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.