Event Manager - Hilton New Orleans Riverside

Hilton • New Orleans, LA

11d • Onsite

About The Position

Hilton New Orleans Riverside is seeking an Event Manager to partner directly with clients in planning and detailing events. The role oversees event planning and execution, supports smooth transitions from Sales to service, and delivers an exceptional guest experience from start to finish. It is an hourly position with the opportunity to earn quarterly incentives. On-site benefits include complimentary parking and one complimentary meal per shift.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary on-property client contact to support smooth event execution, resolve issues proactively, and provide an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Maintain strong client communication throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, direct team members, and provide feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help shape event solutions to meet client needs.
• Use sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• Opportunity to earn quarterly incentives
• Complimentary parking
• One complimentary meal per shift
• 110 nights of deeply discounted travel through the Go Hilton program, with room rates as low as $40 per night
• Employee stock purchase program offering Hilton shares at a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Caregiving concierge services
• Crisis Concierge support
• Free counseling and support through the Employee Assistance Program for eligible Team Members
• Paid time off
• Health and welfare plans, including medical, dental, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed