Event Concierge (Full-Time)

Omni Hotels & Spas • Frisco, TX

3d • Onsite

About The Position

The Event Concierge serves as the key liaison between event planners and hotel operations, supporting clear communication and seamless event execution. The role coordinates hotel events from start to finish, working with Convention Services and Catering Managers to ensure events meet client expectations and hotel standards.

The position manages event logistics, responds to issues as they arise, and provides guidance based on knowledge of hotel event spaces and group dynamics. It uses Delphi software to prepare event-related documents and maintain event details as client preferences or plans change. The Event Concierge also participates in pre-convention, Banquet Event Order, and weekly resume meetings, and handles special projects assigned by department leaders. This is a full-time, on-site role with no work-from-home flexibility.

Requirements

• At least one year of experience in a customer-facing role.
• Strong verbal and written communication skills and the ability to interact professionally with guests, colleagues, and management.
• Excellent organizational skills and the ability to manage multiple tasks and prioritize in a fast-paced environment.
• A calm, problem-solving mindset when working under pressure, focused on addressing client needs efficiently.
• Attention to detail in managing and executing event logistics.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on event needs.
• Ability to lift, move, and place items weighing up to 40 pounds and to stand or walk for extended periods during shifts.

Nice To Haves

• Previous experience in hotel operations or administration, particularly in event management or banquet operations.
• A college degree in hospitality, event management, or a related field.
• Familiarity with Delphi or similar event management software.
• Knowledge of banquet operations and hotel event spaces.

Responsibilities

• Serve as the primary point of contact for meeting planners and communicate event details clearly and accurately to operational departments.
• Work with Convention Services and Catering Managers to ensure events meet high standards and client expectations.
• Coordinate day-to-day hotel events, oversee logistics, and meet client needs throughout the event process.
• Proactively resolve issues that arise during events.
• Maintain knowledge of hotel event spaces and group dynamics to guide and support clients during planning.
• Use Delphi software to generate event-related documents and update event details to reflect client preferences and changes.
• Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings.
• Handle special projects assigned by department leaders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed