Event Concierge

Marriott • Marco Island, FL

8d

About The Position

Meet group coordinators or hosts before functions, make introductions, and confirm that arrangements are agreeable. Review banquet event orders to gather guest information and determine setup, timelines, specific guest needs, buffets, and action stations. Respond to special banquet event requests and follow up to ensure arrangements are carried out.

Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete required safety training and certifications. Maintain a clean, professional appearance and uniform, protect confidential information and company assets, and provide welcoming, attentive guest service. Communicate professionally, answer telephones using appropriate etiquette, build positive working relationships, support team goals, and meet quality standards. Perform other reasonable duties as requested by supervisors.

The role involves reading and visually verifying information, inspecting tools or equipment, standing, sitting, or walking for extended periods, and moving objects weighing up to 25 pounds without assistance. It may also require moving through confined or elevated spaces, navigating uneven, sloping, or slippery surfaces and stairs or ramps, and reaching, bending, twisting, pulling, and stooping.

Requirements

• At least 1 year of related work experience.
• High school diploma or G.E.D. equivalent.
• No supervisory experience is required.
• No license or certification is required.

Responsibilities

• Meet group coordinators or hosts before functions, make introductions, and confirm arrangements are agreeable.
• Read and analyze banquet event orders to determine guest information, setup, timelines, guest needs, buffets, and action stations.
• Respond to special banquet event arrangements and follow up to ensure compliance.
• Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean, professional uniform and appearance, protect confidential information and company assets, and welcome and serve guests according to company standards.
• Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
• Support team goals and adhere to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED