Event Concierge

Marriott • Chicago, IL

9d

About The Position

The Event Concierge meets group coordinators or hosts before functions, makes introductions, and confirms arrangements are agreeable. The role reviews banquet event orders to gather guest information and determine setup, timelines, specific guest needs, buffets, and action stations. The Event Concierge responds to special banquet event arrangements and follows up to ensure they are carried out.

The position follows company and safety and security policies, reports accidents and unsafe conditions, and completes required training and certifications. It maintains a clean and professional appearance, protects confidential information and company assets, welcomes and assists guests, communicates professionally, and builds positive working relationships with colleagues. It also ensures quality expectations are met and performs other reasonable duties as requested by supervisors.

The work involves reading and visually verifying information, inspecting tools and equipment, extended periods of standing, sitting, or walking, and moving objects weighing up to 25 pounds without assistance. It may also involve moving through confined or elevated spaces, navigating uneven or slippery surfaces, using stairs or service ramps, and reaching, bending, twisting, pulling, and stooping.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• Ability to read and visually verify information in a variety of formats, including small print.
• Ability to visually inspect tools, equipment, or machines for defects.
• Ability to stand, sit, or walk for an extended period or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, including stairs and service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

• Meet group coordinators or hosts before functions, make introductions, and ensure arrangements are agreeable.
• Read and analyze banquet event orders to gather guest information and determine setup, timelines, guest needs, buffets, and action stations.
• Respond to special banquet event arrangements and follow up to ensure compliance.
• Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
• Speak clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships with others.
• Support the team in reaching common goals and ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED