Event Concierge (Full-Time)

Omni Hotels & Resorts • Frisco, TX

1d • Onsite

About The Position

The Event Concierge serves as the key liaison between event planners and hotel operations, ensuring clear communication and seamless event execution. The role coordinates hotel events day to day, works with Convention Services and Catering Managers, and supports client needs throughout the planning and event process. It also involves preparing and updating event documents in Delphi, participating in event planning and coordination meetings, resolving issues during events, and completing special projects assigned by department leaders. This is a full-time, on-site position with no work-from-home flexibility.

Requirements

• At least one year of experience in a customer-facing role.
• Strong verbal and written communication skills and the ability to interact professionally with guests, colleagues, and management.
• Excellent organizational skills and the ability to manage multiple tasks and prioritize in a fast-paced environment.
• A calm, problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
• Attention to detail in managing and executing event logistics.
• Ability to work varied schedules, including evenings, weekends, and holidays, based on event needs.
• Ability to lift, move, and place items up to 40 pounds, and to stand or walk for extended periods during shifts.

Nice To Haves

• Previous experience in hotel operations or administration, particularly in event management or banquet operations.
• A college degree in hospitality, event management, or a related field.
• Familiarity with Delphi or similar event management software.
• Knowledge of banquet operations and hotel event spaces.

Responsibilities

• Serve as the primary point of contact for meeting planners and communicate event details clearly and accurately to operational departments.
• Work with Convention Services and Catering Managers to ensure events meet high standards and client expectations.
• Coordinate hotel events and oversee logistics while meeting client needs from start to finish.
• Proactively resolve issues that arise during events to support a seamless attendee experience.
• Maintain knowledge of hotel event spaces and group dynamics to guide and support clients during planning.
• Use Delphi software to prepare event-related documents and update event details to reflect client preferences and changes.
• Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings.
• Handle special projects assigned by department leaders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed