BANQUET EVENT CONCIERGE (FULL TIME)

Compass Group • New York, NY

3d • Onsite

About The Position

Union Square Events, a culinary and operations leader founded in 2005 as Hudson Yards Catering, partners with a diverse portfolio of clients to produce catered events and dining experiences in cultural, corporate, entertainment, and private venues. The Banquet Event Concierge position is at the New York Marriott Marquis in New York City. The role involves checking guests in and out, helping resolve guest challenges, promoting hotel services and amenities, and upselling products. The schedule is full time and flexible; days and hours may vary, including evenings, weekends, and holidays. Previous guest services and hotel experience is preferred, and training is offered. The fixed pay rate is $32.00 per hour.

Requirements

• Previous guest services and hotel experience is preferred.
• Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
• Follow company policies and procedures, including specified safety practices.

Nice To Haves

• Previous guest services experience.
• Previous hotel experience.

Responsibilities

• Complete guest registration and check-in by entering and retrieving information in a computer system and confirming pertinent details.
• Ensure guest rooms and services are correctly accounted for in guest statements, and properly account for hotel services provided.
• Assist guests with checkout payments or charges; accept and record vouchers, credit, traveler’s checks, and other forms of payment.
• Balance and drop receipts according to accounting specifications.
• Provide guests with information about the facility, services, and amenities.
• Receive special guest requests and respond appropriately or forward them to the appropriate team members.
• Answer telephone and email inquiries promptly; retrieve and forward guest messages.
• Retrieve mail, packages, facsimiles, and other requested items for guests.
• Handle and resolve guest complaints or escalate them to the appropriate department.
• Assist guests in emergency situations.
• Maintain adequate supplies and functional equipment at the Front Desk.
• Perform special assignments as directed by the GM, Guest Services Manager, or Manager on Duty.
• Perform other duties as assigned.
• Follow company policies and safety procedures, including requirements for protective gloves, slip-resistant shoes, and proper lifting techniques.

Benefits

• Free shift meals.
• Uniform jacket provided.
• Internal employee referral bonus available.
• Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed