Part-Time Evening Resident Assistant

The Delores Project • Denver, CO

9d • $25 - $26

About The Position

The Resident Assistant (RA) is a front-line team member in The Delores Project’s 24/7, 50-bed shelter, working with a partner to manage daily operations and support a safe, peaceful, and effective environment. The role also provides emergency support and relief to residents in supportive housing above the shelter, collaborating with PSH case managers and the Programs Manager. RAs use trauma-informed, harm-reduction, client-centered, and strengths-based approaches while maintaining professional boundaries and treating guests and residents with respect and dignity.

The position works part-time on the stated Thursday–Friday 4:00 p.m.–12:30 a.m. and Friday–Saturday 12:00 a.m.–8:30 a.m. schedule. The base rate is $25.00 per hour, with a $1 shift differential for hours worked from 4:00 p.m. to 12:00 a.m. The role reports to the Evening Resident Supervisor and Operations Manager.

Responsibilities

• Phone-screen potential guests and fill shelter beds over the phone.
• Conduct intakes and orient new guests.
• Complete shift paperwork and documentation, including the log.
• Resolve conflicts, mediate, and de-escalate situations between shelter guests and, when case managers are absent, between residents and/or guests.
• Ensure the physical and psychological safety of the shelter and maintain a clean, organized, and safe space.
• Perform basic housekeeping, including meal preparation and service, supervising shelter chores, taking out trash, and doing house laundry.
• Support on-site volunteers and provide good customer service.
• Facilitate twice-weekly house meetings.
• Attend required training, mandatory monthly team meetings, quarterly all-staff meetings, and monthly operations team meetings, both virtual and in person.
• Respond to medical crises, including using an AED, performing CPR, administering Narcan when necessary, and calling for emergency medical response.
• Monitor guests’ belongings and dorm cleanliness and organization.
• Give verbal or written reminders when guests do not meet community agreements and evict guests who engage in unsafe behavior or violate those agreements.
• Enter client data in HMIS.
• Assist PSH residents with emergency lockouts.
• Answer PSH call box calls and admit delivery people, case managers, and other service providers for residents; do not admit visitors to the building.
• Conduct building security checks at 9:00 p.m., 12:30 a.m., and 4:00 a.m.
• Log maintenance issues and pertinent resident or visitor information for case managers and the program manager.
• Complete incident reports for incidents that PSH case managers are not present for.
• Assist residents with food pantry and hygiene items in emergency situations only.
• Practice trauma-informed care and harm reduction, and model healthy professional boundaries with guests and residents.
• Work collaboratively with the shift partner and program staff to make decisions, complete shift duties, address difficult conversations, and meet the needs of guests and residents.
• Perform other program-related tasks and additional responsibilities as assigned.

Benefits

• 13 paid holidays
• Birthday pay
• Generous paid time off
• Medical, dental, vision, life, and mental health insurance
• Optional flexible spending account
• Free RTD Ecopass
• Optional Simple IRA/Roth IRA with a 3% employer match
• $150 signing bonus before the first paycheck, subject to applicable state and federal taxes and withholdings

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed