Evening Produce Lead 649

Kroger•Lake Orion, MI

About The Position

The Evening Produce Lead backs up the department manager and oversees the department in the manager’s absence. The role requires mastery of standard operating procedures (SOPs), including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. The lead demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports customers and coworkers, maintains staffing and service levels, and ensures department opening, closing, receiving, merchandising, and backroom procedures are followed. Responsibilities also include stocking and preparing produce, maintaining cold-chain and food-safety practices, and providing the final nightly check-out to the manager on duty. The lead must be able to work all shifts and may need to relocate to another store location.

Requirements

Mastery of department SOPs, including merchandising, order guides, scheduling, contribution to profit, people development, and customer service.
Ability to work all shifts.
Flexibility to relocate to another store location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to frequently walk, stand, turn, kneel, reach, squat, stoop or bend, lift and carry objects weighing 5 to 80 lbs., and push or pull objects weighing 200 to 2,000 lbs.
Ability to occasionally crawl, climb ladders, and walk on uneven ground.

Responsibilities

Back up the department manager and oversee the department in the manager’s absence.
Encourage teamwork through cooperative interactions with co-workers.
Welcome, serve, and assist customers to provide excellent customer service.
Ensure proper staffing to address service levels and efficient utilization of labor.
Communicate effectively with customers and respond to questions and requests in a timely manner.
Ensure opening and closing procedures are followed according to SOPs.
Operate equipment according to company guidelines.
Walk the sales floor to ensure customers are receiving an outstanding shopping experience.
Ensure backrooms are in order according to SOPs.
Provide the final nightly check-out to the manager on duty.
When the department manager is absent, ensure receiving procedures are followed and price changes and in-store transfers are completed in a timely fashion.
Ensure products are culled daily and unsellable products are removed from the sales floor and disposed of.
Ensure cold-chain procedures are followed at all times, including delivery to the store, storage, stocking, and holding products on the sales floor.
Follow merchandising guidelines, including display models, signage, and product packaging.
Perform stocking duties, ensure correct placement of stock, and refill displays.
Cut and wrap produce and prepare greens and fruit baskets.
Follow company and department policies and SOPs.
Comply with and reinforce food-safety, sanitation, and safety regulations, guidelines, procedures, and programs in accordance with company and local, state, and federal health codes.
Identify unsafe conditions and notify store management.