Evening Manager

Albertsons • Windham, NH

2d

About The Position

The Evening Manager oversees front-end and customer service operations, leading teams to provide fast, friendly, accurate, and compliant service. The role supports store performance and customer engagement through operational consistency, customer-service leadership, and execution of company service programs. Responsibilities span check stands, self-checkout, the service desk, checkout processes, cash-office activities, staffing, and service readiness. The manager hires, trains, schedules, coaches, and develops associates and supervisors while supporting loss prevention and maintaining communication with management teams.

The position requires flexible availability, including evenings, weekends, and holidays, along with reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct. No travel is required. The work may involve standing, moving, lifting, carrying, or pushing moderate loads.

Requirements

• Strong customer-service focus and a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.
• Knowledge of front-end and customer-service operations.
• Knowledge of cash handling, cash-office accuracy, and compliance execution.
• Knowledge of labor planning, scheduling, and service productivity.
• Knowledge of service standards, audit readiness, and loss-prevention support.
• Knowledge of store operations, service programs, and front-end systems.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Familiarity with scheduling tools and basic computer applications.
• Ability to review service metrics, labor usage, and performance trends.
• Ability to train, coach, and develop associates and supervisors.
• Ability to stand, move, lift, carry, or push moderate loads as required.
• Flexible availability, including evenings, weekends, and holidays; reliable attendance; and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations, including check stands, self-checkout, the service desk, and checkout processes.
• Ensure compliance with cash-handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash-office processes, including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain communication with management teams.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates
• Vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed