Evening Manager

Albertsons Companies • Windham, NH

6h

About The Position

The Evening Manager oversees front-end and customer service operations, leading teams to deliver fast, friendly, accurate, and compliant service. The role focuses on customer experience, operational consistency, associate development, and the execution of company service programs in a dynamic, customer-facing store environment.

The manager oversees check stands, self-checkout, the service desk, checkout processes, cash office activities, staffing and labor planning, and compliance with company policies. The role supports store performance through service metrics, reporting, audit readiness, shrink reduction, fraud prevention, and communication with management teams. Flexible availability, including evenings, weekends, and holidays, is required. No travel is required.

Requirements

• Strong customer-service focus and a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.
• Knowledge of front-end and customer service operations.
• Knowledge of cash handling, cash office accuracy, and compliance execution.
• Knowledge of labor planning, scheduling, service productivity, service standards, audit readiness, and loss prevention support.
• Knowledge of store operations, service programs, and front-end systems.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to train, coach, and develop associates and supervisors.
• Ability to stand, move, lift, carry, or push moderate loads as required.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance.
• Compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Lead front-end and customer service teams to provide fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee check stands, self-checkout, the service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queues to align labor with business needs.
• Oversee cash office processes, including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and communicate with management teams.
• Review service metrics, labor usage, and performance trends.
• Comply with company policies, safety standards, and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed