FT Evening Manager

Ahold Delhaize•Madison Heights, VA

About The Position

The Evening Manager is responsible for retail store operations during evening hours, making decisions that affect store associates, merchandise quality and presentation, and customer service. The role helps maintain high standards for security, safety, and food safety. The manager assists with day-to-day operations of the entire store, leads and develops associates, supports financial and operating results, and ensures that store conditions, products, staffing, and customer service meet company expectations.

Requirements

High school graduate or equivalent.
Department Manager experience or equivalent experience required.
Strong understanding of store operations and total store merchandising techniques.
Excellent interpersonal, customer service, and communication skills.
Excellent organizational skills and the ability and willingness to learn multiple tasks and technical requirements of the job.
Good judgment in solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
Desire and ability to lead and manage associates across multiple departments.
Meet minimum age requirements for specific job functions.
Meet the physical requirements of the position, with or without reasonable accommodations.
Be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a Certified Food Safety Manager, or attend company-provided training and achieve accreditation within the first 90 days of employment; maintain accreditation while employed in a position requiring it.
Use computers and other communication systems required to perform job functions.
Use handheld computers for orders, markdowns, scan-outs, and inventory.
Stand 100% of the time and frequently walk short distances.
Push or pull up to 2,000 pounds using a pallet jack or float.
Perform repetitive hand and arm motions.
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds occasionally.
Handle substances associated with cleaning and packaging materials and household cleaners.
Frequently reach and grasp at waist level and occasionally above shoulder or below waist level.
Meet established volume activity standards for the position.
Tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Have sufficient visual ability to check invoices, dates, and other written documents.

Responsibilities

Assist the Store Manager and Assistant Store Manager with day-to-day operations of the entire store.
Hire, train, and develop associates.
Manage associate performance through coaching, appraisals, and disciplinary efforts.
Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and easy customer service.
Provide leadership and motivation that promote Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
Ensure proper control of store funds and company assets.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Ensure compliance with company guidelines, policies, standard practices, and security, safety, and food safety standards.
Use company tools such as financial reports, the average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
Support achievement of store budgeted financial and operating results.
Maximize sales through customer service and minimize shrink by applying Standard Practices to account for inventory and money; coach associates to recognize and prevent losses.
Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety, and execution of policies and procedures.
Ensure compliance with local, state, and federal regulations.
Ensure staffing schedules across departments meet business needs.
Interact regularly with associates and ensure they understand Food Lion’s expectations and have the tools and training to succeed.
Complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
Perform other duties and projects as assigned.