Guest Agent FT Evening

Pyramid Global Hospitality•Beachwood, OH

1d•Onsite

About The Position

Pyramid Global Hospitality is hiring a full-time Guest Agent for the Front Desk at the Cleveland Marriott East in Beachwood, Ohio. The hotel has 298 guest rooms, 13,000 square feet of event space, an M Club, a restaurant, and a bar. The role is an evening position, 3:00 p.m.–11:30 p.m., with availability required any day of the week. The Guest Agent creates a memorable first impression, checks in and registers guests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The position focuses on engaging, sincere customer service, resolving guest concerns, and helping create a “WOW” experience. The role also involves promoting hotel programs, coordinating professionally with hotel staff, following established financial and safety procedures, and assisting other departments as needed.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.
Availability to work the 3:00 p.m.–11:30 p.m. evening schedule any day of the week.

Responsibilities

Provide engaging, sincere customer service and take a genuine interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve guest problems and provide service recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and provide other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.