Guest Agent FT Evening

Pyramid Global Hospitality•Cleveland, OH

About The Position

The Guest Agent is part of the hotel’s Front Desk team and creates a memorable first impression for guests through engaging, exceptional customer service. The role checks in and registers guests, ensures proper credit and accurate guest information, records and fulfills special requests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The agent also helps resolve guest concerns, promotes hotel programs, maintains the house bank, follows established procedures for charges and payments, and communicates relevant information to the manager on duty. This is a full-time evening position scheduled from 3:00 p.m. to 11:30 p.m. Availability is required any day of the week, including weekends and holidays. The position is at the Cleveland Marriott East in Beachwood, Ohio.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Provide exceptional, engaging customer service and take a sincere interest in guests.
Check in and register guests, ensuring proper credit, accurate information, and that special requests are noted and fulfilled.
Help guests learn about the hotel, its amenities, and the local area.
Resolve guest problems and provide recovery to improve the guest experience.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.