Dual Evening Manager

Peregrine Hospitality•Savannah, GA

About The Position

The Dual Evening Manager manages evening operations at Aloft and Fairfield Inn by Marriott Savannah Downtown. The role serves as Manager on Duty, supports hotel operations as needed, oversees guest service, resolves guest concerns, and trains and supervises staff. The position may cover Front Desk, Food and Beverage, and Housekeeping duties as needed, and helps ensure consistent service, staffing, safety, and operational standards across both properties.

Requirements

Understand the hotel’s mission, vision, and goals.
Be able to prioritize and work efficiently with limited supervision.
Be detail-oriented and able to multitask efficiently.
Be able to speak, understand, and communicate the primary language or languages used in the workplace.
Have excellent communication, follow-up, and organizational skills.
Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Be a clear thinker, remain calm, and resolve problems using good judgment.
Follow directions thoroughly, understand guests’ service needs, and work cohesively with coworkers as part of a team.
Maintain confidentiality of guest information and pertinent hotel data.
Be able to push, pull, bend, squat, and lift regularly.
Use required personal protective equipment and tools as required for assigned duties.
Be able to lift and/or carry up to 50 pounds.
Be able to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Be able to stand and walk for extended periods and bend, twist, push, pull, stoop, and kneel.
Be available for flexible and long hours, including scheduled holidays, evenings, and weekends, based on business needs.

Nice To Haves

Marriott experience preferred.

Responsibilities

Serve as Manager on Duty and oversee all areas of operations at both hotels.
Oversee guest service needs and resolve guest concerns.
Work alongside Front Desk Agents to cover shifts or breaks.
Welcome and register guests, provide information, verify rates and departure dates, obtain identification and payment approval as directed, and complete registration according to hotel procedures.
Check departing guests out according to hotel procedures.
Assist in Food and Beverage and Housekeeping as needed, including turning and inspecting rooms.
Follow employee cash-bank handling policies and reconcile charges and cash received during the shift.
Promote the Rewards Program to guests.
Hold pre-shift meetings, prepare staff for daily activities, and review operational variations.
Ensure shifts have adequate staffing and staffing levels are appropriate during peak periods and high occupancy.
Communicate daily with department managers and the Manager on Duty to maintain consistency and pass on pertinent information.
Monitor associate performance, assist department managers with feedback, and reward, discipline, document, and counsel associates as appropriate.
Address associate complaints and resolve problems.
Ensure associates are properly groomed and uniformed and maintain clean work areas.
Assist with preparing weekly schedules based on guest needs and staff availability.
Process timecards and payroll as required.
Ensure associates are safety conscious and trained in safe work practices.
Follow service standards, operating procedures, safety and security procedures, and hotel policies; strive to improve operational standards.
Work cohesively with coworkers and other departments and meet attendance and reliability standards.
Perform additional duties assigned by management.