Estonian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

16d • Onsite

About The Position

Mercier Consultancy Group is seeking motivated, customer-focused Estonian-speaking professionals for a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This role offers the opportunity to represent international brands, deliver exceptional service, and thrive in a multicultural environment. It's suitable for experienced specialists or ambitious newcomers looking to launch a career in Customer Support Services.

Requirements

• Native or fluent Estonian language skills (spoken and written).
• Valid EU passport.
• Good command of English.
• Ability to work on-site in Sofia, Bulgaria.
• Adaptability to a multicultural, fast-paced team setting.

Nice To Haves

• Previous experience in Customer Support Services, customer care, or a client-facing role.

Responsibilities

• Deliver high-quality customer support to Estonian-speaking clients via phone, email, and live chat.
• Identify customer needs, troubleshoot issues, and provide timely, effective resolutions.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with team leaders and departments to escalate complex cases.
• Stay updated on product knowledge, service updates, and internal processes.
• Contribute to team performance targets, including customer satisfaction and resolution rates.
• Participate in training sessions and team meetings.
• Uphold company values and brand standards in customer engagements.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, airport transfer, hotel accommodation)
• Monthly Performance Bonus
• €1,500 Signing Bonus
• Supportive, international team environment
• Genuine opportunities for career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed