Escrow Processor - Oakbrook Terrace, IL
About The Position
The Escrow Processor supports escrow and title transactions by coordinating closing schedules, preparing and distributing escrow paperwork, and tracking documentation to keep transactions accurate, timely, and compliant with escrow agreements, title underwriting requirements, and departmental procedures. The role maintains professional communication with buyers, sellers, real estate agents, lenders, title partners, and other internal and external partners. Responsibilities also include opening title orders, obtaining legal descriptions and vesting information, preparing documentation for title partner review, and coordinating payoff, HOA, and lien-related requests. The processor monitors outstanding items, follows up or escalates delays, maintains accurate file records and status tracking, and manages multiple files in a fast-paced, high-volume environment while providing strong customer service.
Requirements
- Ability to comprehend and write clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation.
- Excellent verbal and written communication skills and strong interpersonal abilities.
- Demonstrated commitment to superior customer service.
- Strong organizational skills and attention to detail.
- Ability to meet deadlines, follow through consistently, and adhere to departmental procedures.
- Comfort working in a fast-paced, high-volume, deadline-driven environment.
Nice To Haves
- One year of experience in escrow, title, real estate, or mortgage operations.
- Familiarity with escrow/title systems and document management platforms.
- Experience handling payoff demands, HOA demands, and common title liens.
Responsibilities
- Schedule closings with all parties and manage post-closing escrows through ongoing monitoring, documentation tracking, approval management, reconciliation, and timely disbursement.
- Package and distribute escrow-related paperwork to buyers, sellers, real estate agents, lenders, and other transaction partners.
- Ensure documents are complete and accurate and are sent within established timelines and departmental procedures.
- Communicate professionally and promptly to support the smooth flow of transactions.
- Open title orders and obtain required legal descriptions and vesting information.
- Prepare and send documentation to title partners for review.
- Track title-related documentation and updates to support timely resolution.
- Order and follow up on payoff demands, HOA demands, and other lien-related documentation.
- Monitor outstanding requests and escalate delays when needed to protect closing timelines.
- Maintain accurate file documentation and status tracking.
- Provide superior customer service to internal market brands and external partners.
- Maintain organized, accurate files in compliance with NOC standards and procedures.
- Meet deadlines while managing multiple files in a high-volume environment.
- Follow standardized processes and identify potential issues to support operational efficiency.
Benefits
- Medical, dental, and vision benefits.
- Short-term and long-term disability benefits and AD&D.
- 401(k) savings plan with company match.
- Paid time off, including holidays, vacation time, and sick time.
- Paid family and paternity leave.
- Life insurance.
- Business travel accident insurance.
- Access to LinkedIn Learning.
- Employee referral program.
- Adoption assistance program.
- Employee assistance program.
- Health and wellness program and incentives.
- Employee discounts.
- Employee resource groups.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
