Supvr Customer Service - Oakbrook Terrace, IL

Military Spouse Corporate Career Network • Oakbrook Terrace, IL

9d • Onsite

About The Position

Exelon is hiring a Customer Service Supervisor to monitor and supervise bargaining-unit or non-exempt line employees. The role develops and adjusts daily workplans, coordinates work scheduling, reviews workload reports, handles more difficult customer problems, and works with other Customer Services organizations to ensure work is completed on time. The supervisor also monitors employee productivity, communicates with and motivates employees, supports employee satisfaction and job-skill development, and promotes a safe work environment. The position has day-to-day supervisory responsibility, with decision-making authority focused on completing scheduled departmental workload; work is subject to frequent or daily review, and budget impact is limited. The role may require extended hours to provide coverage during storms or other energy-delivery emergencies. The position is on-site in Oakbrook Terrace, Illinois.

Requirements

• 2–4 years of internal utility company experience, such as at ComEd or PECO, or equivalent external experience.
• At least 2 years of internal supervisory experience, such as at ComEd, PECO, BSC, or ExGen, or an acceptable rating on the Supervisory Assessment.
• Demonstrated computer literacy.
• Strong written and oral communication skills.

Nice To Haves

• Bachelor’s degree.
• General knowledge of collective bargaining agreements and related procedures, policies, and processes.
• General understanding of applicable systems and technology, such as customer information systems and electronic hand-held meter-reading equipment.

Responsibilities

• Direct bargaining-unit or non-exempt line employees in day-to-day activities.
• Coordinate and evaluate work scheduling; develop processes that support efficient completion of workload.
• Schedule overtime when required.
• Evaluate and monitor employee productivity to maximize performance.
• Maintain effective communication with employees, develop job skills, and motivate employees to support employee satisfaction.
• Establish, promote, and maintain a safe work environment.
• Review and monitor reports, including daily time sheets and budgets.
• Interface with other business units to ensure timely completion of work.
• Interact with union representatives to reduce misunderstandings and resolve labor-management disputes or grievances.
• Monitor daily workplans and adjust them as necessary.
• Answer and discuss difficult customer problems.
• Review reports to ensure proper completion of workload.

Benefits

• Annual bonus for eligible positions: 10%.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.
• Competitive compensation and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed