Escrow/Insurance Agents

Penn Community Bank•Perkasie, PA

6d•Hybrid

About The Position

The Escrow/Insurance Agents role handles escrow and insurance-related loan operations, including tax and insurance payments, annual escrow analysis and disclosures, insurance tracking, and customer inquiries. The position also supports compliance, policy and procedure updates, and quality control and audit assessments. It involves frequent contact with Bank personnel, customers, tax collectors, and insurance agents. The role is performed in a traditional office environment, with the ability to work remotely on a hybrid basis. The office operates Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexible hours may be needed. Physical demands include lifting or carrying up to 20 pounds and manual dexterity for computer work. Speaking, hearing, and vision are required to perform essential functions. Reasonable accommodations are available for otherwise qualified disabled applicants and employees.

Requirements

High school diploma or equivalent.
Minimum two years of banking experience.
Knowledge of RESPA guidelines.
Excellent customer service skills.
Excellent written and verbal communication skills.
Strong comprehensive knowledge of lending terminology.
Strong computer skills.
Ability to multitask and remain organized.
Ability to work flexible hours as needed.
Ability to lift or carry up to 20 pounds.
Manual dexterity for computer work; speaking, hearing, and vision required to perform essential functions.

Nice To Haves

Prior loan operations (escrow agent) experience.
Working knowledge of flood regulations.
Knowledge of the DNA core system.

Responsibilities

Process and pay related tax bills before their due dates to avoid penalties and interest.
Complete annual escrow analyses in accordance with RESPA guidelines.
Prepare and distribute annual escrow account disclosure and annual PMI disclosure statements.
Work with the Bank's insurance tracking vendor to monitor and track insurance requirements.
Facilitate the release of customers' PMI insurance while ensuring the Bank remains compliant.
Facilitate insurance premium payments.
Respond to internal and external customer inquiries and requests.
Process loan-related transactions.
Assist with updating policies and procedures as needed.
Participate in internal and external quality control and audit assessments.
Monitor loans for which the Bank is not responsible for paying real estate taxes and obtain proof of tax payment from borrowers.
Comply with applicable regulations and Bank policies regarding employment and employment law, and participate in annual compliance and other job-related training.
Comply with applicable bank regulations, Bank policies and procedures, and the Bank's internal privacy and ethics standards.