Escrow/Insurance Agents

Penn Community Bank•Perkasie, PA

1d•Hybrid

About The Position

The Escrow/Insurance Agent processes tax and insurance payments and administers escrow accounts in accordance with applicable requirements, including RESPA guidelines. The role handles escrow and PMI disclosures, monitors insurance requirements with the Bank’s tracking vendor, assists with customer inquiries and loan transactions, and supports compliance, policy updates, quality control, and audit activities. The position involves frequent contact with internal Bank personnel and external customers, tax collectors, and insurance agents. The position is based in a traditional office environment, with the ability to work remotely on a hybrid basis. The office operates Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexible hours may be needed. Physical requirements include lifting or carrying up to 20 pounds, manual dexterity for computer work, and the ability to speak, hear, and see to perform essential functions.

Requirements

High school diploma or equivalent.
Minimum of two years of banking experience.
Knowledge of RESPA guidelines.
Excellent customer service skills.
Excellent written and verbal communication skills.
Strong comprehensive knowledge of lending terminology.
Strong computer skills.
Ability to multitask and remain organized.
Ability to lift or carry up to 20 pounds.
Manual dexterity for computer work; speaking, hearing, and vision required to perform essential functions.

Nice To Haves

Prior Loan Operations (Escrow Agent) experience.
Working knowledge of flood regulations.
Knowledge of the DNA core system.

Responsibilities

Process and pay related tax bills before their due dates to avoid penalties and interest.
Complete annual escrow analyses in accordance with RESPA guidelines.
Prepare and distribute annual escrow account disclosures and annual PMI disclosure statements.
Work with the Bank’s insurance tracking vendor to monitor and track insurance requirements.
Facilitate the release of customers’ PMI insurance while ensuring the Bank remains compliant.
Facilitate insurance premium payments.
Respond to internal and external customer inquiries and requests.
Process loan-related transactions.
Assist with updating policies and procedures as needed.
Participate in internal and external quality control and audit assessments.
Monitor loans for which the Bank is not responsible for paying real estate taxes and obtain proof of tax payment from borrowers.
Comply with applicable regulations, Bank policies and procedures, and internal privacy and ethics standards.
Participate in annual compliance and other job-related training.