Escrow Administrator | English & Mandarin

SeedTrust•,

1d•Remote

About The Position

SeedTrust is seeking an English- and Mandarin-fluent Escrow Administrator to join its Escrow Operations team. The role combines client support, administrative accuracy, and teamwork in support of families navigating surrogacy and egg donation. The administrator will be one of the first points of contact for clients, helping explain the escrow process clearly in both languages and ensuring requests are handled accurately and on time. This is a full-time remote position open to candidates in multiple countries. Employment or contractor arrangements depend on the candidate’s country of residence and local requirements. Candidates must be legally authorized to work in their country of residence.

Requirements

Fluent spoken and written English and Mandarin, including the ability to explain processes by phone and write professional emails in both languages.
Strong organization and attention to detail, with a commitment to accuracy.
Patient, approachable, and able to make information easier to understand.
Able to prioritize and manage multiple requests in a busy environment.
Takes ownership, follows through, asks questions, and raises concerns when something seems wrong.
Comfortable with technology and able to learn new tools and processes quickly.
Legally authorized to work in the country of residence.

Nice To Haves

Experience in customer service, financial services, or administrative operations.
Familiarity with escrow, surrogacy, or fertility services.

Responsibilities

Answer client calls and emails in English and Mandarin, provide clear and thoughtful support, and connect clients with the appropriate people when needed.
Open new escrow accounts and cases, ensuring information is accurate and complete.
Confirm incoming deposits and prepare reports, letters, invoices, and other documents.
Help manage the shared inbox, organize requests, and ensure requests are followed through.
Collaborate with Escrow Account Leads, Specialists, and teammates to support smooth handoffs and timely follow-through.
Identify missing information, potential errors, and issues that should be escalated.