ERP Solution Manager

City of Tucson • Tucson, AZ

2d • $47 - $71 • Onsite

About The Position

The ERP Solution Manager at the City of Tucson’s Information Technology Department serves as the City’s business owner for its enterprise resource planning platform, ensuring it supports human resources, accounting, finance, and other citywide business processes. The role leads the platform roadmap, establishes configuration and usage standards, partners with technical teams to maintain system performance, and oversees change management, training, and user support. It translates complex business needs into practical, well-governed solutions used citywide.

The position manages the ERP platform’s lifecycle, including budgeting and expenses, vendor management, design and use, reliability, and value realization. It identifies and prioritizes opportunities to enhance or expand the platform, develops business cases and strategic plans, and coordinates with technical and departmental partners. The role also leads business process design and continuous improvement, facilitates platform governance, and oversees adoption of updates and new capabilities.

The ERP Solution Manager supervises assigned technical and support staff and directs work for staff in multiple departments. Work is performed under the general direction of the IT Division Manager, Data and Enterprise Software. The position is based on-site at a City of Tucson facility; remote and hybrid arrangements are not available. It is a regular, full-time, exempt position. Applicants must submit a chronological resume. Candidates must be legally authorized to work in the United States; visa sponsorship and relocation expenses are not provided. A criminal background investigation is required for candidates receiving a contingent offer.

Requirements

• Bachelor’s degree, or an equivalent combination of relevant education and experience substituted on a year-for-year basis.
• Five years of relevant experience, or an equivalent combination of relevant education and experience substituted on a year-for-year basis.
• Must submit a chronological resume as part of the application.
• Must be legally authorized to work in the United States at the time of application and throughout employment.
• Must successfully complete an extensive background investigation, including local, state, and national criminal history checks and fingerprinting, if placed on the Civil Service Eligibility List and given a contingent offer.

Nice To Haves

• Experience serving as a business owner or product owner for a highly configurable ERP platform such as Workday, Oracle, or SAP.
• Certifications and demonstrated deep knowledge of Workday ERP capabilities and functionality.
• Experience leading and designing core business functions such as human resources, finance, procurement, or budgeting.
• Certifications and experience in operations management, business process redesign (Lean/Six Sigma), and change management.
• Experience coordinating with technical teams on system configuration without direct technical ownership.
• Experience managing a budget of $1 million or more and handling vendor and contractor negotiations and management.
• Experience in a government or public sector environment is highly desirable.

Responsibilities

• Serves as the citywide business owner of the ERP platform, accountable for its budgeting and expenses, vendor management, effective design and use, reliability, and value realization.
• Manages the overall ERP system lifecycle, identifying and prioritizing opportunities to enhance or expand its use for additional business needs and functions.
• Develops business cases and strategic plans and leads cross-functional coordination with technical and departmental partners to support successful implementation.
• Coordinates business process design and continuous improvement across departments and programs, ensuring ERP functionality is used effectively and consistently.
• Establishes and maintains citywide standards for platform configuration and use, partnering with technical system administration teams to align configuration decisions with business needs, City policies, and established standards.
• Facilitates governance discussions among department stakeholders and technical staff to resolve platform design, configuration, and prioritization decisions, escalating unresolved matters as needed.
• Oversees change management and training for platform updates and new capabilities to support user adoption and a consistent citywide staff experience.
• Supervises staff, provides guidance and training, conducts performance evaluations, reviews time-off requests, and balances workloads among team members.
• Performs other duties and tasks as assigned.

Benefits

• Medical, dental, vision, life, and disability coverage
• Flexible spending account (FSA)
• Pension plan
• Optional Roth and pretax deferred compensation savings
• 38 paid days off in the first year for new hires, with time off increasing in subsequent years
• Twelve weeks of paid parental leave
• Tuition reimbursement
• Student loan repayment
• Off-the-job and on-the-job training
• Employee resource groups
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Manager