Assistant ERP Manager

Mutual Trading Company•El Monte, CA

10d•$90,000 - $100,000•Onsite

About The Position

Mutual Trading Co., Inc. is hiring an Assistant ERP Manager to support implementation, configuration, maintenance, and optimization of Microsoft Dynamics 365 Business Central across U.S. locations. The role assists with project coordination, business requirements gathering, data migration, system integrations, user training, post-go-live support, and issue resolution. It also provides hands-on ERP support for operational processes such as master data maintenance, month-end close activities, and end-user support, while collaborating with business stakeholders, internal IT, and external vendors. The position is based in El Monte, California, with overnight business travel required. Occasional evening, weekend, and other off-hour work may be needed for project deadlines, implementations, system issues, company events, or critical business operations.

Requirements

Intermediate-level English proficiency in reading, writing, speaking, and listening.
Business-level Japanese proficiency in reading, writing, speaking, and listening.
At least 2 years of experience with a Microsoft ERP system or other relevant experience.
Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
Ability to work independently and efficiently as part of a team.
Ability to adapt to frequent changes in assignments and workload.
Knowledge of technical management and information analysis.
Knowledge of software and operating systems.
Advanced Microsoft Office proficiency.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Strong organization and time-management skills.
Excellent user-training, coaching, and end-user-support skills.
Ability to sit and work in an office setting and type or use a computer for extended periods.
Ability to walk, talk, hear, climb, balance, reach, bend, kneel, and occasionally lift or move up to 25 pounds.
Must be available for overnight business travel and occasional off-hour, evening, or weekend work as necessary.

Nice To Haves

Experience with system upgrades and user training.
Hands-on ERP experience within an operating company or industry environment.
Experience supporting day-to-day business operations, including master data maintenance, month-end close activities, end-user support, and cross-functional business processes.
Knowledge of Japanese foods and sakes.

Responsibilities

Support ERP implementation projects for Microsoft Dynamics 365 Business Central across U.S. locations.
Assist in gathering and documenting business requirements and aligning them with system capabilities.
Coordinate project tasks, timelines, and resources to support on-time delivery.
Work with stakeholders to understand business processes and support system alignment.
Identify and escalate potential risks or issues to management.
Assist with system configuration and customization of Business Central modules.
Coordinate with ERP vendors for support, troubleshooting, and minor enhancements.
Support data migration, including data validation and testing to ensure accuracy.
Support master data maintenance and help ensure the accuracy and integrity of operational and ERP data.
Assist with system integrations, including APIs and EDI, under guidance.
Develop user manuals and conduct role-based training for end-users.
Provide post-go-live support and system maintenance.
Collect user feedback and work with relevant departments on continuous functional improvements.
Investigate and help resolve ERP-related issues raised by end users, working with internal departments and external vendors as necessary.
Support ongoing system maintenance, updates, and minor enhancements.
Assist in identifying process improvements and system optimization opportunities.
Support reporting needs and basic data analysis for business operations.
Participate in testing and implementation of new features or system updates.
Provide hands-on ERP support for operational business processes, including master data maintenance, month-end close activities, end-user support, and day-to-day business requirements.
Collaborate with cross-functional teams to support business needs and system functionality.
Monitor system performance and assist in resolving operational or technical issues.
Maintain system documentation and update procedures as needed.
Provide support to internal IT and external vendors for issue resolution.
Attend company events and functions outside normal working hours.
Perform other duties as assigned or required by management and respond to management requests.