1000000910.Erp Project Business System Analyst.Erp Transformation Office

Dallas County•Dallas, TX

About The Position

The ERP Project Business System Analyst assists with data analysis, requirements definition, project execution, and tracking project goals for enterprise resource planning (ERP) systems projects. The role works closely with project managers, business units, IT teams, and stakeholders to help ensure ERP solutions meet customer needs. It supports system configuration, data integration, process mapping, troubleshooting, user training, requirements documentation, testing, system performance, and ongoing project management.

Requirements

Education or experience equivalent to a bachelor's degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a job-related field of study.
Four years of work-related experience in ERP systems and/or application technical support and systems analysis.
Systems analysis experience involving multiple programming languages, hardware platforms, operating systems, and database management systems.
Skill in using standard software applications, including MS Windows and MS Office.
Excellent analytical, organizational, and time-management skills; a clear and logical approach to problem solving and troubleshooting.
Ability to communicate effectively verbally and in writing, explain complex business concepts, interpret user requests, and establish and maintain effective working relationships in traditional and virtual settings.
Ability to work and communicate with peers, vendors, staff, functional and business leadership, and others.
Professional, positive, approachable attitude, demeanor, and discretion.
Ability to manage multiple projects across multiple teams.
Ability to gather and prioritize customer requirements and work closely with business functions to meet customer satisfaction goals.
Ability to work independently and as a team member in a fast-paced environment.
Excellent teamwork, facilitation, relationship-building, and negotiation skills; strong leadership and influence skills.
Ability to work through issues independently, drive work forward proactively, and take ownership.
Must pass a national fingerprint-based records check before placement if the position has or may have access to criminal justice databases, and maintain the ability to pass the check while in the position or until the requirement is removed by the Commissioners Court and County Civil Service Commission.
Ability to lift and carry up to 25 pounds unassisted.

Responsibilities

Coordinate ERP project activities and stakeholder engagement, including organizing and facilitating stakeholder meetings and supporting ERP implementations, configurations, upgrades, and enhancements.
Track project action items, decisions, risks, and follow-up activities; assist with user stories, requirements and process documentation, project deliverables, and system testing.
Gather, analyze, document, and validate ERP business requirements through interviews, workshops, and analysis of business needs, objectives, operational challenges, functional and reporting requirements, workflows, interfaces, and user access needs.
Develop business requirements documents, functional requirements, user stories, acceptance criteria, use cases, and process documentation.
Support ERP implementation, conversion, integration, and related activities, including data conversion, interfaces, integrations, configuration and workflow changes, user acceptance activities, training support, deployment, and post-implementation stabilization.
Evaluate the business impact of proposed system changes and assist with implementation plans, recommendations, and mitigation strategies.
Serve as the functional liaison between business stakeholders and technical teams during ERP configuration, development, integration, and enhancement activities.
Review proposed configurations, functional designs, workflows, and software solutions for alignment with approved business requirements; identify functional gaps and help evaluate configuration, customization, integration, and process alternatives.
Develop test plans, scenarios, cases, and acceptance criteria; coordinate and perform functional, integration, regression, system, and user acceptance testing for ERP implementations, enhancements, interfaces, reports, workflows, and configurations.
Document test results, identify defects, validate corrections, and coordinate retesting through resolution.
Evaluate business processes, workflows, policies, and procedures to identify inefficiencies, redundancies, control gaps, and opportunities for automation or standardization; develop current- and future-state process maps and recommend improvements.
Evaluate system performance and document recommendations to optimize operating efficiency; evaluate business processes to ensure established practices meet customer needs.
Define and document customer business functions and processes; identify process improvements and assist with proposals for new systems or extensions to current systems.
Map business processes to technical solutions for current and future states and validate documentation of business needs, objectives, procedures, challenges, inputs, outputs, and system access levels.
Perform other duties and responsibilities as assigned.