1000000910.ERP PROJECT BUSINESS SYSTEM ANALYST.ERP TRANSFORMATION OFFICE

Dallas County•Dallas, TX

2d•$85,116 - $106,216

About The Position

The ERP Project Business System Analyst assists with data analysis, requirements definition, project execution, and tracking goals for enterprise resource planning (ERP) projects. The role works with project managers, business units, IT teams, and stakeholders to help ensure ERP solutions meet customer needs. It supports system configuration, data integration, process mapping, troubleshooting, user training, requirements documentation, testing, system performance, and ongoing project management. The analyst coordinates ERP project activities and stakeholder engagement; gathers, analyzes, documents, and validates business requirements; and supports ERP implementation, conversion, integration, configuration, testing, training, deployment, and post-implementation stabilization. The role serves as a functional liaison between business stakeholders and technical teams, evaluates system designs and process alternatives, and recommends process and performance improvements. The position also performs other duties and responsibilities as assigned.

Requirements

Education or experience equivalent to a bachelor's degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a job-related field of study.
Four years of work-related experience in ERP systems and/or application technical support and systems analysis.
System analysis experience involving multiple programming languages, hardware platforms, operating systems, and database management systems.
Skill in standard software applications, including MS Windows and MS Office.
Excellent analytical, organizational, and time-management skills.
Clear and logical approach to problem solving and troubleshooting.
Ability to communicate effectively verbally and in writing, establish and maintain effective working relationships, explain complex business concepts clearly, and interpret user requests.
Ability to work and communicate with peers, vendors, staff, business and functional leaders, and others in traditional and virtual settings.
Professional, positive, approachable attitude, demeanor, and discretion.
Ability to work on multiple projects at once and across multiple teams.
Ability to gather and prioritize customer requirements and work closely with business functions to meet customer satisfaction goals.
Ability to work independently and as a team member in a fast-paced environment.
Excellent teamwork, facilitation, relationship-building, and negotiation skills.
Strong leadership and influence skills.
Ability to resolve issues independently, take ownership, and act proactively.
Must pass a national fingerprint-based records check before placement if the position has or may have access to criminal justice databases, and maintain the ability to pass the check while in the position or until the requirement is removed by the specified authorities.
Ability to lift and carry up to 25 pounds unassisted.

Responsibilities

Coordinate ERP project activities and stakeholder engagement, including organizing and facilitating stakeholder meetings.
Support ERP system implementations, configurations, upgrades, and enhancements; track project action items, decisions, risks, and follow-up activities.
Assist with developing user stories, requirements and process documentation, project deliverables, and system testing activities.
Gather, analyze, document, and validate ERP business requirements through interviews, workshops, and analysis of business needs, objectives, challenges, functional and reporting requirements, workflows, interfaces, and user access needs.
Develop business requirements documents, functional requirements, user stories, acceptance criteria, use cases, and process documentation.
Support ERP implementation, conversion, integration, and related activities, including data conversion, interfaces, configuration and workflow changes, user acceptance activities, training, deployment, and post-implementation stabilization.
Evaluate the business impact of proposed system changes and assist with implementation plans, recommendations, and mitigation strategies.
Serve as the functional liaison between business stakeholders and technical teams during ERP configuration, development, integration, and enhancement activities.
Review proposed system configurations, functional designs, workflows, and software solutions for alignment with approved requirements; identify functional gaps and help evaluate configuration, customization, integration, and process alternatives.
Plan and perform quality assurance and testing, including developing test plans, scenarios, cases, and acceptance criteria; coordinate and perform functional, integration, regression, system, and user acceptance testing.
Document test results, identify defects, validate corrections, and coordinate retesting through resolution.
Evaluate business processes, workflows, policies, and procedures to identify inefficiencies, redundancies, control gaps, and opportunities for automation or standardization.
Develop current-state and future-state process maps and recommend improvements to maximize ERP functionality and operational efficiency.
Evaluate system performance and document recommendations to optimize performance and operating efficiency.
Evaluate business processes to ensure established practices meet customer needs; define and document customer business functions and processes.
Identify opportunities to improve business processes and assist in preparing proposals for new systems or extensions to existing systems.
Map business processes as integrated with technical solutions for current and future states.
Validate documentation of business needs, objectives, current procedures, challenges, inputs, output requirements, and system access levels.
Perform other duties and responsibilities as assigned.