ERP Implementation Manager

Guilford County•201 West Market Street Greensboro, NC

5d•Hybrid

About The Position

Guilford County Government is hiring an ERP Implementation Manager for a time-limited position aligned with a five-year ERP transformation project. The role provides strategic project leadership and serves as the County’s internal owner and single point of accountability for implementing a new ERP platform across Human Capital Management (HCM), Finance, and Budget. The manager coordinates County departments and external partners—including the Journey Partner, System Integrators, ERP vendors, and staff augmentation consultants—while keeping work aligned with County priorities, timelines, and budget constraints. The position reports to the Deputy CIO and serves as the primary liaison to the ERP Executive Steering Committee. The manager coordinates the County’s interests throughout a multi-year transformation, maintaining internal stakeholder engagement, resource availability, and organizational readiness while working with project managers from multiple organizations. Responsibilities span internal coordination, multi-vendor management, governance and executive reporting, budget and contract oversight, go-live readiness, cutover coordination, and organizational change management. The role includes a hybrid work environment with significant on-site presence during key project activities and availability for extended hours during critical periods, particularly go-live cutovers. Minimal travel may be required for reference-customer site visits.

Requirements

Bachelor’s degree in business administration, public administration, information systems, project management, or a related field, and eight years of progressive experience in project management, program coordination, or related roles.
At least five years of experience working with enterprise system implementations or large-scale IT projects.
At least three years of experience coordinating with external vendors, consultants, or system integrators.
Relevant professional certifications such as PMP or PgMP, combined with substantial progressive experience, may substitute for the degree and experience requirement on a year-for-year basis.
Strong understanding of ERP systems and implementation methodologies in Finance, HR, Payroll, and Budget domains.
Experience working with external consultants, system integrators, and software vendors.
Strong stakeholder management, project coordination, communication, analytical, meeting facilitation, and decision-making skills.
Understanding of public-sector operations, procurement processes, and compliance requirements.
Experience with budget tracking and financial oversight for large-scale projects, and risk identification, assessment, and mitigation planning.
Proficiency with project management tools such as Adobe Workfront, MS Project, Smartsheet, or similar.
Ability to consolidate information from multiple sources and translate between technical and business language.
Ability to build consensus, drive decisions without direct authority over all parties, influence stakeholders across organizational boundaries, and hold vendors accountable.
Demonstrated ability to lead cross-functional teams, manage conflicts, and escalate and resolve complex issues.
Knowledge of organizational change management principles.
Ability to meet the stated physical requirements, including light work and the visual acuity needed for computer work, data preparation, and extensive reading.
Must be available for extended hours during critical project phases, particularly go-live cutover periods.
Some positions in this class require driving; this position may require driving for County business. If driving a personal vehicle for County business, the employee must maintain insurance as required by County policy.

Nice To Haves

Master’s degree (MBA, MPA, MIS), PMP certification, or public administration credentials.
Ten or more years of project or program management experience, including ERP implementations in HCM and Finance modules.
Public-sector or local-government experience, preferably county or municipal government.
Experience with HCM/HRIS implementations involving payroll, benefits, recruitment, time, or attendance.
Experience with financial system implementations involving general ledger, accounts payable, or budgeting.
Prior experience coordinating multi-vendor ERP implementations.
PMP, PgMP, or equivalent project/program management certification.
Experience with agile and waterfall project methodologies.
Knowledge of North Carolina local government operations and regulations.
Experience with HR statutory compliance.
Familiarity with ERP platforms such as Workday, Oracle, SAP, Infor, or Tyler.
Change management certification such as Prosci, CCMP, or equivalent.
Experience supporting executive steering committees.
Contract management and vendor negotiation experience.
Understanding of data migration and conversion processes.
Knowledge of system integration patterns such as APIs, ETL, and middleware.

Responsibilities

Serve as the primary internal liaison among IT, HR, Finance, Budget, and County departments for ERP implementation activities.
Coordinate subject matter expert participation in requirements gathering, design, testing, and training; balance County staff workload and commitments.
Facilitate internal decision-making, prepare leadership decision packages, and ensure business process owners and department directors are engaged and accountable.
Manage project communications, stakeholder relationships, organizational change, and adoption of new ERP processes and systems.
Coordinate the Journey Partner, System Integrators, ERP vendors, and staff augmentation project managers as the County’s single point of contact.
Consolidate project status reports from external parties; coordinate meetings, joint sessions, cross-party working sessions, and project-phase handoffs.
Identify and escalate inter-party conflicts, dependencies, responsibility gaps, and performance concerns; monitor contractual commitments and service-level agreements.
Support Executive Steering Committee meetings by preparing agendas and materials and tracking follow-up actions.
Prepare executive dashboards and status reports; track milestones, go-live deadlines, risks, decisions, and action items; maintain the County-owned risk register.
Facilitate governance, change control, scope management, issue escalation, and compliance with County procurement, legal, and policy requirements.
Coordinate ERP-related audit and compliance activities.
Track project expenditures across external contracts, review and validate vendor invoices, flag budget variances, and recommend corrective actions.
Monitor contract compliance and deliverable acceptance; coordinate contract modifications with Purchasing and the County Attorney’s office; manage contingency, purchase orders, and project procurement.
Prepare budget reports and support contract negotiations and Statement of Work development.
Own the County’s internal go-live readiness checklist and assessment process; coordinate cutover, data validation, parallel operations, and fallback procedures.
Ensure departmental transition readiness, including completed training, documented processes, identified support, and business continuity plans.
Coordinate go-live communications, County staff scheduling, mock cutover rehearsals, parallel payroll and additional processing periods, reconciliations, and post-go-live hyper-care support.
Document lessons learned and transfer knowledge to ongoing support teams.
Partner with the Journey Partner’s organizational change management lead; promote engagement, training, adoption, and user acceptance.
Monitor adoption metrics, address barriers and organizational resistance, support super-user and power-user programs, and coordinate employee communications.
Ensure training materials and documentation meet County needs and build internal capability for ongoing system support.