Cactus Wellhead - ERP Business Analyst

Cactus Wellhead•Houston, TX

10d•Onsite

About The Position

The Syteline Technical Business Analyst bridges business operations and technical delivery teams, providing functional, technical, and analytical support for the Infor Syteline (CloudSuite Industrial) ERP system and integrated applications. The role evaluates business processes, gathers and documents requirements, supports system configuration and enhancements, troubleshoots production issues, performs data analysis, and contributes to integrations and ERP migration activities. The analyst works with end users, developers, vendors, and IT leadership to translate business needs into technical requirements and scalable system solutions that improve business performance. The position generally operates in a professional office environment and routinely uses standard office equipment. Travel to a branch or plant may involve working in potentially hazardous environments and following applicable safety guidelines. The role includes extended desk and computer work, occasional lifting or moving of up to 25 pounds, periodic walking or standing, and work under deadlines with frequent interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Management Information Systems, Business, Engineering, or a related technical discipline; or equivalent work experience and training.
At least 5 years of experience as a Business Analyst, Technical Business Analyst, Systems Analyst, ERP Analyst, or in a similar role.
At least 5 years of hands-on experience with the Infor Syteline (CloudSuite Industrial) ERP system, including functional configuration and production support.
Experience supporting ERP, manufacturing, finance, supply chain, CRM, or other enterprise business systems.
Experience working with technical teams on application development, systems integration, reporting, data conversion, or process automation initiatives.
Experience participating in system implementation, upgrade, migration, or enhancement projects.
Strong understanding of business process analysis, requirements gathering, and system documentation.
Ability to translate business needs into clear functional and technical requirements.
Strong analytical and problem-solving skills.
Working knowledge of Microsoft SQL Server Management Studio or similar database tools; ability to write and interpret basic SQL queries for data analysis, validation, and troubleshooting.
Understanding of data integrations, data mapping, data conversions, and data cleanup activities.
Familiarity with APIs, interfaces, file-based integrations, reporting tools, and system workflows.
Ability to support system testing, UAT, defect tracking, and production validation.
Strong documentation skills, including process flows, requirements documents, test scripts, issue logs, and user guides.
Ability to communicate effectively with technical and non-technical stakeholders.
Strong attention to detail and ability to manage multiple priorities.
Ability to work independently and collaboratively across business and IT teams.
Strong customer service mindset and ability to support end users professionally.
Must comply with safety programs, participate in required safety training, and follow applicable safety guidelines when working in the field, at a branch, or in a manufacturing facility.

Nice To Haves

Working knowledge of Syteline tools and technologies such as Mongoose, IDOs, forms personalization, application events, Report Designer/SSRS, and Infor ION.
Experience with other ERP systems such as Infor VISUAL or Oracle, especially migrations from those platforms to Syteline.
Understanding of IT governance, security, audit, and change control processes.

Responsibilities

Serve as a subject matter expert for Syteline ERP and related integrated applications.
Configure and support Syteline functional areas, including customer orders, purchasing, inventory, job and production control, planning (MRP/APS), and financials (GL, AP, AR).
Gather, analyze, document, and validate business, functional, and technical requirements with business teams.
Translate business requirements into system requirements, configuration needs, reports, workflows, interfaces, and technical specifications.
Analyze business processes and recommend system, workflow, reporting, and automation improvements.
Support application configuration, workflow setup, report development, system testing, and user acceptance testing.
Support Syteline customizations and extensibility, including forms personalization, application event and workflow setup, and Report Designer/SSRS reports; partner with developers on Mongoose and IDO-based enhancements.
Collaborate with developers, architects, DBAs, infrastructure, cybersecurity, vendors, and business stakeholders on enhancements and issue resolution.
Use SQL and other tools to analyze data, validate business issues, support reporting, identify data gaps, and assist with data cleanup.
Support data integrations, conversions, interface validation, and system-to-system process flows.
Support ERP migrations and consolidations into Syteline, including legacy data mapping, conversion validation, mock loads, cutover planning, and post-go-live stabilization.
Assist with incident response and troubleshooting for production application issues.
Document system configurations, process flows, business rules, data mappings, test cases, and support procedures.
Participate in implementation lifecycle activities, including discovery, design, development support, testing, deployment, training, and post-go-live support.
Create documentation, process guides, and knowledge-transfer materials to support end-user training.
Recommend features, process changes, and system improvements based on business needs, user feedback, and system performance.
Assist with change management, release validation, and production deployment readiness.
Ensure solutions align with IT governance, security, documentation, and supportability standards.
Perform other duties as assigned.