Cactus Wellhead - ERP Business Analyst

FlexSteel Pipe - A Cactus Company•Piney Point Village, TX

6h•Onsite

About The Position

The Syteline Technical Business Analyst bridges business operations and technical delivery teams, providing functional, technical, and analytical support for the Infor Syteline (CloudSuite Industrial) ERP system and integrated applications. The role evaluates business processes, gathers and documents requirements, supports system configuration and enhancements, troubleshoots production issues, assists with data analysis and integrations, and contributes to ERP migration activities and scalable technology solutions. The analyst works closely with end users, developers, vendors, IT leadership, and other technical and business stakeholders to translate business needs into technical requirements and system solutions. The position is generally based in a professional office environment in Houston, Texas, and may involve travel to branch or plant locations where potentially hazardous environments require compliance with safety guidelines.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Management Information Systems, Business, Engineering, or a related technical discipline, or equivalent work experience and training.
At least 5 years of experience as a Business Analyst, Technical Business Analyst, Systems Analyst, ERP Analyst, or in a similar role.
At least 5 years of hands-on experience with Infor Syteline (CloudSuite Industrial), including functional configuration and production support.
Experience supporting ERP, manufacturing, finance, supply chain, CRM, or other enterprise business systems.
Experience working with technical teams on application development, systems integration, reporting, data conversion, or process automation initiatives.
Experience participating in system implementation, upgrade, migration, or enhancement projects.
Strong understanding of business process analysis, requirements gathering, and system documentation.
Ability to translate business needs into clear functional and technical requirements.
Strong analytical and problem-solving skills.
Working knowledge of Microsoft SQL Server Management Studio or similar database tools and ability to write and interpret basic SQL queries for analysis, validation, and troubleshooting.
Understanding of data integrations, mapping, conversions, and cleanup activities.
Familiarity with APIs, interfaces, file-based integrations, reporting tools, and system workflows.
Ability to support system testing, UAT, defect tracking, and production validation.
Strong documentation skills, including process flows, requirements documents, test scripts, issue logs, and user guides.
Ability to communicate effectively with technical and non-technical stakeholders.
Strong attention to detail and ability to manage multiple priorities.
Ability to work independently and collaboratively across business and IT teams.
Strong customer service mindset and ability to support end users professionally.
Comply with company safety programs and required safety training; follow applicable safety guidelines when working in the field, branch, or manufacturing facility.

Nice To Haves

Working knowledge of Syteline tools and technologies such as Mongoose, IDOs, forms personalization, application events, Report Designer/SSRS, and Infor ION.
Experience with other ERP systems such as Infor VISUAL or Oracle, especially migrations from those platforms to Syteline.
Understanding of IT governance, security, audit, and change control processes.

Responsibilities

Serve as a subject matter expert for Syteline ERP and related integrated applications.
Configure and support Syteline customer orders, purchasing, inventory, job and production control, planning (MRP/APS), and financials (GL, AP, AR).
Gather, analyze, document, and validate business, functional, and technical requirements with business teams.
Translate business requirements into system requirements, configuration needs, reports, workflows, interfaces, and technical specifications.
Analyze business processes and recommend system, workflow, reporting, or automation improvements.
Support application configuration, workflow setup, report development, system testing, and user acceptance testing.
Support Syteline customizations and extensibility, including forms personalization, application events and workflows, and Report Designer/SSRS reports; partner with developers on Mongoose and IDO-based enhancements.
Collaborate with developers, architects, DBAs, infrastructure, cybersecurity, vendors, and business stakeholders to deliver enhancements and resolve issues.
Use SQL and other tools to validate business issues, support reporting, identify data gaps, and assist with data cleanup.
Support data integrations, conversions, interface validation, and system-to-system process flows.
Support ERP migrations and consolidations into Syteline, including data mapping, conversion validation, mock loads, cutover planning, and post-go-live stabilization.
Assist with incident response and troubleshoot production application issues.
Document system configurations, process flows, business rules, data mappings, test cases, and support procedures.
Participate in full lifecycle implementation activities, including discovery, design, development support, testing, deployment, training, and post-go-live support.
Support end-user training by creating documentation, process guides, and knowledge-transfer materials.
Recommend features, process changes, and system improvements based on business needs, user feedback, and system performance.
Assist with change management, release validation, and production deployment readiness.
Ensure solutions align with IT governance, security, documentation, and supportability standards.
Perform other duties as assigned.