Sr. Mgr. DT O2C Functional Analyst

RTX • Cedar Rapids, NC

22h • Hybrid

About The Position

The ERP Business Analyst – Order to Cash (O2C) supports successful delivery of Collins Aerospace’s Process & Systems Transformation program across blueprinting, build, testing, cutover, and hypercare. The program will harmonize business processes, tools, metrics, and reporting and migrate capabilities into standardized ERP systems and customer-related applications, using SAP S/4HANA as the future ERP system. The role contributes to detailed process design, gap evaluation and scope decisions, system configuration and development, test execution and defect resolution, and migration from legacy systems while supporting business performance after go-live.

The analyst works with business, digital, finance, and cross-functional teams on Opportunity-to-Cash processes and their supporting applications and integrations. The position is hybrid, based at a Collins major facility, and involves an expected 25–50% travel. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract.

Requirements

• Typically requires a university degree and at least 10 years of relevant experience, or an advanced degree in a related field and at least 7 years of experience.
• At least 10 years of experience in SAP systems with Order-to-Cash experience.
• U.S. citizenship is required.
• Strong understanding of digital Order-to-Cash processes, including quotes, government and commercial contracts, sales orders, returns, delivery, shipping, pricing and billing finance processes, EDI, and customer applications.
• Ability to translate business needs into system requirements and process improvements.
• Experience with SAP systems, including system configuration, data management, and reporting capabilities.
• Willingness to meet the stated travel expectation of 25–50%.

Nice To Haves

• Experience working on large, complex aerospace and defense enterprise projects or in a similarly regulated, large organization.
• Excellent verbal and written communication skills.
• Creative thinking, problem-solving, and decision-making skills.
• Ability to prioritize and meet deadlines across multiple projects.
• Strong organizational and project management skills.
• Experience in problem-solving, change management, or process planning activities involving senior leadership.

Responsibilities

• Collaborate with business, digital, and cross-functional teams to understand ERP requirements for Opportunity-to-Cash processes, including opportunity management, quoting, contracts, sales orders, billing, and collections.
• Support design and implementation of S/4HANA solutions that improve workstream processes and align with the Collins operating model and industry best practices.
• Support solutions that advance digital and business strategies, improve customer experience, and enable common processes across business units.
• Assist in evaluating customer relationship management, configure-price-quote, contract management, and customer portal applications against functional requirements and the desired standard operating model.
• Support integration requirements and testing between S/4HANA and customer-facing applications.
• Document and test sales order management, pricing, credit management, order fulfillment, invoicing, returns, and credit and debit memo processes.
• Support accounts receivable activities, including cash application, collections, dispute management, and reconciliation, in collaboration with finance teams.
• Assist with mapping, cleansing, conversion, and validation of customer master data, pricing records, contracts, open sales orders, and accounts receivable balances.
• Document common solutions, including configuration documents, end-to-end process flows, business rules, and data policies.
• Assist in preparing functional specifications for forms, reports, enhancements, conversion programs, integrations, and workflows within the workstream’s scope.
• Support end-to-end testing and test automation, including test scenario development and execution, defect tracking, and resolution validation.
• Assist with reporting and analysis of process measures such as order cycle time, billing accuracy, overdue receivables, and days sales outstanding.
• Support blueprint, build, testing, cutover, and hypercare program phases, including process design, system capability development, testing, legacy-system migration, and go-live support.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• 401(k) plan with employer matching funds and a separate employer retirement contribution.
• Tuition reimbursement program.
• Student loan repayment program.
• Life insurance and disability coverage.
• Optional pet, home, auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
• Birth, adoption, and parental leave benefits.
• Fertility and family-planning support.
• Adoption assistance.
• Autism benefit.
• Employee assistance plan, including up to 10 free counseling sessions.
• Wellness rewards program.
• Virtual doctor visits.
• Child and elder care services.
• Medical experts second-opinion program.
• Flexible spending accounts.
• Flexible work schedules.
• Paid time off and holidays.
• Potential annual short- and/or long-term incentive compensation, subject to eligibility and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior