Equipment Technician Supervisor

SBM Management Services•Cincinnati, OH

About The Position

The Equipment Technician Supervisor assigns and directly supervises Equipment Technician employees responsible for cleaning and disinfecting medical equipment. The supervisor inspects equipment, work areas, and working conditions to ensure compliance with disinfection requirements and regulations. The role also performs the duties of an Equipment Technician and supports operational coverage, service quality, safety, and employee development across the Disinfect and Delivery program. Schedules may vary as needed to support business operations.

Requirements

High school diploma or GED.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, with willingness to share that knowledge with the team.
Knowledge of the upkeep and care of cleaning equipment.
Knowledge of cleaning chemicals and their safe, efficient use.
A valid driver's license may be required based on business needs. Employees who drive as part of their duties must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Responsibilities

Perform all duties and assignments of an Equipment Technician.
Coordinate and supervise employee activities in the Disinfect and Delivery program; develop technician schedules, coordinate work, and redirect technicians when urgent needs arise.
Monitor technicians’ hours, punctuality, and attendance, and maintain employee attendance and metric records.
Support onboarding, new-hire training, coaching, performance and attendance management, upskill training, and escalation resolution.
Train on cleaning advanced medical equipment to support technicians and improve order response time.
Answer phones and fulfill phone requests as needed; maintain consistent communication among technicians and communicate with stakeholders.
Conduct shift spot checks and regular quality, service, and safety inspections; report inspection results, including needed repairs, and inspect contractor work to ensure specified contract services are provided.
Escalate clinical concerns to the manager and report to customers as required.
Ensure new and existing employees are trained on tasks, safety, policies, and procedures, and work in accordance with SBM and GE policies and procedures.
Identify and escalate overtime needs and ensure services meet site needs.
Ensure personnel have necessary equipment and supplies, and issue supplies to technicians as needed.
Carry out management responsibilities under organizational policies and applicable laws, including assigning and directing work and promoting operational excellence through training, coaching, discipline, and encouragement.
Address complaints and resolve problems; report employee personnel and customer issues to the supervisor.
Report accidents and incidents immediately, correct at-risk behavior, and immediately report it to the supervisor.
Monitor proper use of personal protective equipment and supplies and recommend corrective action for areas needing improvement.
Drive to various work locations, customer sites, or company facilities when necessary to perform essential functions.