TMO Equipment Technician Supervisor

VENU+•Orlando, FL

About The Position

The TMO Equipment Technician Supervisor oversees a team of Equipment Technicians responsible for mobility equipment, including scooters, strollers, and wheelchairs. The supervisor assigns work orders, provides technical support, monitors performance, manages schedules, and conducts training to ensure out-of-service equipment is repaired efficiently and quality standards and company policies are followed. The role also involves reporting on equipment status, managing parts and supplies, analyzing service data, and managing service costs and budget. The position is based at VENU+ Tourist Mobility Orlando in Orlando, Florida, and is full-time with an any/variable shift. No travel is required.

Requirements

High school diploma.
Problem-solving skills, including the ability to analyze complex technical issues and develop effective solutions.
Excellent verbal and written communication skills for interacting with customers, technicians, and management.
Leadership skills and prior supervisory experience in a technical field.
Strong understanding of company products and services, including technical specifications and troubleshooting procedures.
Several years of experience as a field service technician in the relevant industry.
Organizational skills, including the ability to prioritize tasks, manage schedules, and meet deadlines.

Responsibilities

Complete weekly reports on fixed and out-of-service mobility equipment, including scooters, strollers, and wheelchairs.
Submit work orders for parts and supplies.
Monitor parts inventory and ensure necessary components are ordered on time.
Assign work orders to technicians based on skillset and availability.
Monitor technician performance using metrics such as completion rates, response times, and customer satisfaction.
Coach and provide feedback to technicians to improve performance.
Provide technical assistance to technicians handling complex troubleshooting issues.
Conduct performance evaluations and address performance issues.
Manage technician schedules and overtime.
Develop and deliver training for new and existing technicians on product knowledge, safety procedures, and company policies.
Analyze service data to identify trends and areas for improvement.
Manage service costs and budget.
Ensure timely and efficient completion of work on out-of-service mobility equipment while maintaining quality standards and compliance with company policies.