Equipment Supervisor

gategroup•Schiller Park, IL

About The Position

The Equipment Supervisor oversees employees in the dish/EPA, pre-load, liquor/beverage, and transportation areas, ensuring timely completion of activities supporting catering operations. The role leads and directs dish room and liquor/beverage process employees, maintains production quality and customer specifications, and supports safety, regulatory compliance, cost control, staffing, and unit performance. The supervisor manages employee performance and development, work allocation, scheduling, staffing levels, and compliance with company policies and applicable union agreements. The position reports to the Manager, Ops, PP&WP and typically oversees an average of 35 union employees, with up to 75 direct reports.

Requirements

High school diploma or GED.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others and provide both positive and corrective feedback to employees on a daily basis.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Clear and effective verbal and written communication, attentive listening, and ability to ensure communication is understood.
Able to perform in a normal work environment.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe Certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Lead and direct dish room and liquor/beverage process employees.
Maintain quality production standards for all accounts and ensure compliance with customer specifications, regulatory requirements, company policies, and procedures.
Maintain company policies and procedures and airline specification books, serving as a knowledgeable resource on them.
Prepare required management reports, including attendance, HACCP, and labor reports.
Ensure specifications, airline diagrams, and other standards are accurate and products are coded according to company procedures.
Conduct inventory of company products and customer materials to support proper use and minimize waste; complete storeroom requisitions to maintain adequate supplies.
Maintain daily temperature logs and other required logs and reports.
Coordinate with maintenance staff on preventive maintenance schedules and report maintenance and repair issues promptly.
Control food and other controllable costs and work with management to improve unit performance.
Evaluate, coach, counsel, and prepare corrective actions for employees, coordinating with HR and other support functions as appropriate and complying with applicable collective bargaining agreements.
Balance workflow and responsibilities among employees on each shift; determine when to call employees in to cover staffing needs.
Determine staffing requirements by shift with department leaders; monitor manpower planning and schedule employees.
Ensure compliance with wage-and-hour policy, including required rest and meal breaks and related company processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Review employees in the chain of command for correct cost centers and job titles, and verify union employees’ pay rates against wage scales and seniority.
Comply with company policies, procedures, processes, and required training.