Equipment Service Technician- Tampa

Henry Schein•FL Remote, USA, FL

About The Position

The Equipment Service Technician provides repair services for equipment in practitioners’ offices under the direction of a Lead Technician or Project Coordinator. The technician works with experienced technicians and a supervisor to develop customer service skills, use support tools, learn troubleshooting techniques, and build product knowledge. The role supports customer satisfaction, customer retention, and profitability. Basic installation services may also be provided as needed.

Requirements

Typically, two or more years of field service experience with demonstrated proficiency.
Basic mechanical background.
Customer service background.
Basic troubleshooting skills.
Ability to work as an independent self-starter.
Basic computer skills.
Interpersonal and communication skills.
Professionalism.
Accuracy and attention to detail.
Working knowledge of hydraulic, mechanical, and electrical systems.

Nice To Haves

Associate degree or technical school certification.

Responsibilities

Provide repair services to customers courteously and professionally, and provide basic installation services as needed.
Maintain and have the tools of the trade readily available for installation and repair work.
Complete onsite installation, repair, maintenance, and testing tasks under the supervision of a Lead Technician or Project Coordinator.
Follow troubleshooting procedures to diagnose technical problems and determine appropriate solutions.
Understand customer requirements and make recommendations to optimize the customer experience.
Maintain and manage appropriate inventory levels in the service van.
Prepare timely and detailed service reports.
Attend required training, including Henry Schein Dental Career Development training and manufacturer technical training.
Comply with OSHA regulations and use personal protective equipment when needed.
Communicate assignment progress promptly to team members and HUB dispatchers.
Complete work orders promptly, review work and parts with the customer or a responsible staff member before departure, and close and submit work orders daily for billing.
Submit job-related paperwork within required timeframes, including FDA forms and expense reports.
Comply with Fleet Management Policy, including vehicle maintenance and accident management policies.
Participate in special projects and perform other duties as required.