Equipment Service Technician

STERIS Corporation•Sacramento, CA

1d•$61,413 - $79,475•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing role primarily performed inside hospitals. The technician troubleshoots and repairs medical equipment and supports the Sacramento territory as a regional floater across Northern California and Northern Nevada. Coverage extends from Sacramento north to Redding, California, and east through Northern Nevada, including Reno and customer locations as far as Winnemucca, Nevada. The position requires extensive travel, up to 30% of the time, frequent overnight travel, and occasional weekend travel based on business and customer needs. Travel flexibility is essential. The role performs fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components. The technician independently prioritizes customer and business needs and schedules to complete preventive maintenance, service and warranty calls, equipment installations, field upgrade programs, and other duties. The position also involves collaborating with technical support, engineering, and service contract management; using technology platforms to meet regulatory compliance requirements and document troubleshooting; and providing customers with information, pricing, and repair options. With management support, the technician builds relationships with Sales, identifies sales opportunities, and provides service across assigned territory locations according to service agreements and customer needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical or mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Valid driver's license.
Ability to meet required background and physical assessment elements to obtain and maintain vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to work flexible schedules, including potential overnight travel and early or late hours, based on customer and business needs.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Autonomously prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with technical support, engineering, and service contract management to escalate issues appropriately.
Use advanced technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to support customer experience and revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide support to various locations within the assigned territory based on service agreements and customer needs.
Travel extensively throughout the territory, including frequent overnight travel and occasional weekend travel, according to business and customer needs.