Equipment Service Manager

Imperial Dade•Bordentown, NJ

About The Position

Imperial Brady is hiring an Equipment Service Manager in Bordentown, New Jersey. The role directs and schedules troubleshooting and repairs of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, and buffers. It manages the service technician team and service department and is responsible for the department’s P&L. The schedule is Monday through Friday, from 7:30 a.m. until finish. The manager maintains equipment preventive-maintenance schedules, service records, work orders, and service paperwork; logs completed service orders for billing; and coordinates warranty returns, parts purchasing, inventory, and vendor interactions. The role also handles customer service requests for scheduling across Imperial branches, maintains relationships with key customers and vendors, and works with field sales to offer service and preventive-maintenance programs. Other activities may be assigned by management.

Requirements

Ability to manage and lead a team.
Ability to read and comprehend complex instructions.
Ability to effectively multitask with little supervision.
Ability to conduct oneself professionally, confidentially, and competently in a variety of situations.
Proven ability to establish priorities and develop objectives, goals, and action plans to meet or exceed customer expectations in a fast-paced environment.
Strong computer skills.
Excellent verbal and communication skills.
High school diploma, GED, or technical program certificate.
Detail-oriented.

Responsibilities

Manage and lead the service technician team and service department.
Be responsible for the department’s P&L.
Set up and maintain equipment preventive-maintenance schedules.
Complete and electronically file preventive-maintenance and work-order paperwork.
Maintain current records of services performed; log completed service orders and submit them for billing.
Maintain strong relationships with customers, equipment manufacturers, and parts suppliers.
Contact vendors for return goods authorization numbers for parts returned under warranty or for other reasons; log warranty claims and coordinate packing and shipping of returned parts with internal contacts.
Order inventory and coordinate its slotting and storage with assigned internal contacts, including stock and special orders.
Write up and log purchase orders.
Obtain parts pricing and availability from vendors.
Organize and maintain equipment files from vendors and service manuals for shop use; copy and send manuals to customers upon request.
Receive customer service requests by phone, fax, and email for supervisor scheduling across Imperial branches.
Meet with key customers and vendors and maintain those relationships.
Work with field sales to sell service as a solution and offer preventive-maintenance programs.
Perform other activities as directed by management.