Equipment Service Manager
About The Position
The Equipment Service Manager leads an equipment service team providing equipment maintenance and repair services to internal and external customers in support of the Blue Hat Crane & Equipment Rental Organization’s overall strategy. The role manages mechanics, schedules repairs and maintenance, communicates with Blue Hat Operations and customers, and ensures accurate, timely billings. Work is performed in support of JE Dunn’s strategy, vision, and values. The position makes decisions within defined limits of authority and consults a supervisor on other decisions. The stated career path is Senior Equipment Service Manager.
Requirements
- High school diploma or GED.
- At least 8 years of rental, construction, or relevant industry experience.
- Ability to perform work accurately, completely, and on time.
- Advanced verbal and written communication skills.
- Advanced proficiency in Microsoft Office.
- Ability to provide excellent customer service.
- Thorough knowledge of the equipment rental industry.
- Ability to build relationships and collaborate with internal and external teams.
- Valid and unrestricted driver's license.
Nice To Haves
- Bachelor’s degree in business, construction management, or a related field.
- At least 5 years of people management experience.
- At least 3 years of financial budgeting and management experience.
- Relevant experience may be considered in lieu of the stated education requirements.
Responsibilities
- Lead the company’s safety culture, promote an injury-free environment through personal example and mentoring, investigate safety incidents, and retrain staff as needed.
- Manage one or more equipment trade labor specialties within assigned operations.
- Manage assigned aspects of the equipment maintenance and repair business in line with the Blue Hat strategy, use operational metrics for day-to-day decisions, and make recommendations to leadership.
- Oversee maintenance of the equipment and inventory fleet by internal mechanics or external repair facilities.
- Ensure clients receive guidance and solutions for equipment maintenance and repair needs.
- Ensure accurate documentation of equipment movement, repairs and maintenance, operational costs, and employee timesheets.
- Provide Blue Hat Operations with recommendations on job-chargeable repair activities.
- Oversee the organization and maintenance of the shop, yard, and parts facility.
- Recommend appropriate inventory levels and equipment-readiness measures to Blue Hat Operations.
- Maintain knowledge of the quantity and location of the Blue Hat equipment fleet to support service and repair decisions and scheduling.
- Analyze operational reports, make informed decisions, and advise leadership on business trends and growth or improvement opportunities.
- Execute new revenue opportunities related to equipment, service, and inventory products.
- Lead training and serve as a resource for Blue Hat Operations through individual training, group discussions, and other appropriate meetings.
- Identify process inefficiencies, suggest solutions, and implement improvements as part of the continuous improvement plan.
- Serve as a subject matter expert and national resource in multiple equipment or material lines for the Blue Hat Division.
- Manage the financial performance of the assigned location or service area, including revenue performance and operational expenses.
Benefits
- Benefits package aligned to the Professional Non-Union position; further details are available through the employer’s benefits link.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
