Service Warranty Manager - Heavy Equipment

Ring Power Corporation•Riverview, FL

About The Position

The Service Warranty Manager oversees the claiming and recovery process for assigned Ring Power warranty types, including Caterpillar and Allied product lines, ensuring claims are timely and accurate so the company is paid for allowable warranty expenses. The role directly supervises the warranty team and handles employee hiring, training, work assignment and direction, performance reviews, rewards and discipline, complaints, and problem resolution. The manager monitors performance against the Caterpillar Warranty Excellence Program, provides warranty guidance and training to internal sales, parts, and service personnel, and attends training to stay current on warranty types and processes. The role administers the department budget and oversees DBS warranty stores and account numbers, equipment serial-number and warranty-type updates, creation and maintenance of warranty type codes, and Cat extended-warranty registrations. Other duties may be assigned. The position requires extensive service-operations experience, strong communication, analytical and information-gathering skills, and the ability to solve complex problems with little guidance. Work is routinely performed during regular business hours, with rare exceptions. The role is a first-level leader and has significant immediate impact on department expenses, efficiencies, and company objectives. The work is primarily indoors, with regular exposure to workplace stress and occasional changes in workload and priorities.

Requirements

High school diploma or GED.
Seven or more years of experience.
Extensive experience with service operations.
Able to comprehend written material and communicate orally and in writing with employees and customers.
Knowledge of Microsoft Office Suite.
Ability to work with others to solve problems.
Ability to perform complex problem-solving with little guidance; independent research and analysis may be required.
Ability to work routinely during regular business hours, with rare exceptions.

Nice To Haves

Prior experience in a Caterpillar dealership warranty department.
Strong attention to detail.
Knowledge of the Dealer Business System.

Responsibilities

Oversee claims and recovery for assigned warranty types, including Caterpillar and Allied product lines, ensuring timely and accurate claims for allowable expenses.
Directly supervise the warranty team, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Monitor performance against the Caterpillar Warranty Excellence Program and seek the highest level of performance.
Provide expert warranty guidance and training to internal sales, parts, and service personnel.
Attend training sessions to remain current on warranty types and processes.
Maintain and administer the department budget.
Oversee and maintain DBS warranty stores and account numbers.
Apply or update equipment serial numbers with warranty types based on information received from the sales department.
Maintain and create warranty type codes as needed.
Oversee Cat equipment extended-warranty registrations based on information provided by the sales department.
Perform other duties as assigned.