Service Warranty Manager - Heavy Equipment

Ring Power•Riverview, FL

About The Position

The Service Warranty Manager oversees the claiming and recovery process for assigned Ring Power warranty types, including Caterpillar and Allied product lines, to ensure timely and accurate claims and recovery of allowable warranty expenses. The role directly supervises the warranty team and carries out supervisory responsibilities in accordance with Ring Power policies and applicable laws, including hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining employees, and resolving complaints and problems. The manager monitors performance against the Caterpillar Warranty Excellence Program, provides warranty guidance and training to internal sales, parts, and service personnel, and attends training to stay current on warranty types and processes. The role also administers the department budget; oversees DBS warranty stores and account numbers; maintains equipment serial numbers and warranty types; creates and maintains warranty type codes; and oversees Caterpillar extended-warranty registrations based on information from the sales department. Other duties may be assigned. The position requires strong communication, analytical, information-gathering, coaching, credibility, and results-oriented skills. Work is generally performed during regular business hours, with rare exceptions. It is typically not closely monitored, and the manager is encouraged to use discretion in setting priorities and deciding how to achieve defined objectives. The role involves regular exposure to workplace stress and occasional changes in work priorities, complexity, or volume. Performance has significant immediate impact on departmental expenses, efficiencies, and company objectives. The work is primarily indoors, with occasional outdoor exposure and occasional exposure to environmental conditions such as temperature extremes, noise, vibration, hazards, fumes, oils, and air particulates.

Requirements

High school diploma or GED.
Seven or more years of experience.
Extensive experience with service operations.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Knowledge of Microsoft Office Suite.
Ability to work with others to solve problems.

Nice To Haves

Prior experience in a Caterpillar dealership warranty department.
Strong attention to detail.
Knowledge of the Dealer Business System.

Responsibilities

Oversee the claiming and recovery process for assigned warranty types, including Caterpillar and Allied product lines.
Ensure warranty claims are timely and accurate so Ring Power recovers all allowable warranty expenses.
Directly supervise the warranty team, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Monitor performance against the Caterpillar Warranty Excellence Program and seek the highest level of performance.
Provide expert warranty guidance and training to internal sales, parts, and service personnel.
Attend training sessions to stay current on warranty types and processes.
Maintain and administer the department budget.
Oversee and maintain DBS warranty stores and account numbers.
Apply and update equipment serial numbers with warranty types using information received from the sales department.
Maintain and create warranty type codes as needed.
Oversee Caterpillar equipment extended-warranty registrations using information provided by the sales department.
Perform other duties as assigned.