About The Position
Apple Services Engineering is seeking an experienced engineering program management leader to support its Site Reliability Engineering (SRE) organization. The role leads a team of program managers and is accountable for successful outcomes and delivery, partnering with SRE to define, prioritize, plan, and deliver a portfolio of technical, infrastructure, and systems work that supports Apple services and customer experience. The program portfolio may include end-to-end infrastructure environment deployments, hardware deployments and decommissions, complex system changes, technology refreshes, data migrations, service outage remediation, capital expenditure planning, and efforts to scale operations and improve operational practices. The manager serves as a business and product thought partner, analyzing business risks, needs, and requirements; participating in engineering problem-solving and design discussions; and helping make strategic decisions across the organization. This people leadership role requires building trust with engineering partners, reducing ambiguity and complexity, understanding complex system interdependencies, and evaluating requests and new information in context. The manager will develop process improvements and standard operating procedures to improve the maturity and effectiveness of engineering programs, while leading, hiring, and growing a team of project managers. Strong interpersonal, communication, judgment, and decision-making skills are important, including the ability to present to executives and influence partners without direct authority.
Requirements
- 10+ years of program management experience in the infrastructure domain.
- Strong background in software delivery and services infrastructure engineering.
- Proficiency with software development processes (SDLC) and familiarity with various project management methodologies.
- Experience with risk analysis and developing, prioritizing, and leading roadmaps.
- Proven record of defining processes, developing metrics, executing against them, and driving program maturity and process optimization.
- Successful experience managing technical or engineering program management teams, hiring, and building impactful teams.
- Bachelor’s degree in Computer Science or Engineering, or deep relevant industry experience.
- Demonstrated self-starter qualities, dedication, and creative and critical thinking abilities.
- Excellent written and verbal communication skills, including polished presentation skills.
- Self-motivated and proactive, with creative and critical thinking capabilities.
- Expertise coordinating and participating in requirements-gathering and design-brainstorming sessions.
- Experience leading multiple complex projects simultaneously.
- Leadership, decision-making, and negotiation skills, with the ability to influence partners without direct authority.
- Strong social and interpersonal skills.
Nice To Haves
- Prior engineering, infrastructure, or software development project management experience for Site Reliability Engineering (SRE) or DevOps.
- Experience in capacity management.
Responsibilities
- Lead a team of engineering program managers and grow an effective project management organization.
- Partner with the SRE team to define, prioritize, plan, and deliver a portfolio of technical, infrastructure, and systems projects.
- Drive delivery of infrastructure deployments, hardware deployments and decommissions, system changes, technology refreshes, data migrations, outage remediation, and capital expenditure planning.
- Support efforts to scale and grow operations and improve operational standard methodologies.
- Act as a business and product thought partner by analyzing risks, needs, and requirements in applicable domains.
- Participate in and represent the program as needed in engineering problem-solving and design discussions.
- Facilitate and execute strategic decisions while developing a broad organizational perspective.
- Develop process improvements, standard operating procedures, metrics, and practices that improve engineering program maturity and effectiveness.
- Understand complex systems and interdependencies, and evaluate new requests and information in context.
- Lead multiple complex projects simultaneously and thoughtfully assess and debate project approaches.
- Build trust with engineering partners and persistently reduce ambiguity and complexity.
- Hire excellent people and build impactful teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
