Organizational Program Manager, Apple Services Engineering

Apple•Seattle, WA

About The Position

Apple Services Engineering is seeking a senior Organizational Program Manager to drive efficiency, build scalable processes, and partner with engineering leadership across a large engineering organization. The role owns complex programs end-to-end, provides data-driven insights for leadership decisions, and develops repeatable solutions that scale. It advises senior leaders on organizational strategy, influences cross-functional stakeholders, and leads programs that shape the culture of the organization supported. The position owns the rhythm of business for senior engineering leadership, including leadership meetings, quarterly business reviews, planning cycles, and offsites. It coordinates headcount, budgets, space, and growth planning with engineering leadership, Finance, and administrative partners; turns organizational data into recommendations; and establishes processes that keep priorities focused and execution accountable. The role also builds cross-functional partnerships, supports senior leaders as a thought partner, and leads employee engagement, organizational health, and communications programs. It identifies cultural and organizational needs and develops measurable programs spanning career development, engagement, manager effectiveness, and inclusion. Communications may include town halls, leadership updates, team blogs, and internal documentation for audiences ranging from individual contributors to executives.

Requirements

7–10 years of experience as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent, with end-to-end program ownership and strong autonomy.
Experience working directly with and influencing senior leaders in a software engineering organization.
Ability to drive programs with measurable outcomes across design, implementation, and iteration.
Strong understanding of the software development lifecycle and how engineering teams are structured and operate.
Ability to analyze organizational data and translate it into clear leadership recommendations.
Bachelor’s degree or equivalent relevant work experience.
Exceptional interpersonal skills and ability to build trust and work effectively across functions, levels, and global locations.
Strong organizational skills and ability to manage multiple high-priority work streams simultaneously.
Excellent written and verbal communication skills, including the ability to distill complex, ambiguous information into clear narratives for diverse audiences.
Ability to plan large-scale events, including offsites, town halls, and leadership summits, covering logistics and content.
Adaptability and composure through change, with the ability to reprioritize fluidly.
Ability to handle sensitive and confidential information with integrity and discretion.
A collaborative, team-oriented approach and commitment to the broader organization.

Nice To Haves

Experience embedded in platform and infrastructure engineering organizations.
Track record of influencing cross-functional stakeholders and driving alignment without direct authority.
Experience designing scalable processes and frameworks rather than only executing existing ones.
Experience mentoring or developing junior program managers or coordinators.
Proficiency with Keynote, Pages, Numbers, and Apple tools.

Responsibilities

Own and continuously improve the rhythm of business for senior engineering leadership, including staff meetings, leadership syncs, and working groups.
Track leadership action items, surface blockers, escalate risks, and ensure commitments are closed with accountability.
Lead end-to-end planning for quarterly business reviews, planning cycles, and offsites, shaping the narrative and enabling meaningful decisions.
Establish an intake process for leadership priorities, triage requests, and focus the organization on high-impact work.
Identify inefficiencies and create scalable, repeatable solutions; document and socialize frameworks for broad adoption.
Lead headcount planning, fiscal budget management, space planning, and growth planning, coordinating among engineering leadership, Finance, and administrative partners.
Translate headcount, engagement, and operational data into actionable insights for senior leaders.
Navigate complex and ambiguous organizational challenges using sound independent judgment.
Build partnerships across Engineering, Finance, People, Learning & Development, and Communications to align priorities and coordinate execution.
Influence stakeholders without direct authority and drive consensus on complex, multi-party decisions.
Serve as a thought partner to senior leaders by anticipating needs, preparing them for key conversations, and providing candid, well-reasoned perspectives.
Identify cultural gaps and organizational health signals, and create programs addressing career development, engagement, manager effectiveness, and inclusion.
Own employee engagement programs end-to-end, including goal-setting, outcome tracking, and iteration based on data.
Own audience-tailored communications plans, including town halls, leadership updates, team blogs, and internal documentation.
Partner with senior leaders on communications strategy and translate complex engineering and organizational topics into compelling content for varied audiences.