Organizational Program Manager, Apple Services Engineering

Apple • Seattle, WA

7h

About The Position

Apple Services Engineering builds products and services used by Apple customers and supports other Apple organizations. Its teams power Apple Music, Podcasts, TV+, App Store, iCloud, Commerce, Search & Recommendations, and more.

The senior Organizational Program Manager drives efficiency, builds scalable processes, and partners with engineering leadership across a large engineering organization. The role owns complex programs end-to-end, provides data-driven insights for leadership decisions, and develops repeatable solutions that scale. It advises senior leaders on organizational strategy, influences cross-functional stakeholders, and leads programs that shape the culture of the supported organization. Areas of responsibility include Business Operations & Planning, Cross-functional Leadership & Influence, and People, Culture & Communications.

Requirements

• 7–10 years of experience as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent.
• Demonstrated end-to-end program ownership and strong autonomy.
• Experience working directly with and influencing senior leaders in a software engineering organization.
• Proven ability to drive programs with measurable outcomes, encompassing design, implementation, and iteration.
• Strong understanding of the software development lifecycle and how engineering teams are structured and operate.
• Ability to analyze organizational data and translate it into clear leadership recommendations.
• Bachelor's degree or equivalent relevant work experience.

Nice To Haves

• Experience embedded in platform and infrastructure engineering organizations.
• Track record of influencing cross-functional stakeholders and driving alignment without direct authority.
• History of designing scalable processes and frameworks, rather than only executing existing ones.
• Experience mentoring or developing junior program managers or coordinators.
• Collaborative team player and trusted partner who supports the broader organization and keeps the bigger picture in mind.
• Exceptional interpersonal skills and ability to build trust across functions, levels, and global locations.
• Strong organizational skills and ability to manage multiple high-priority work streams simultaneously.
• Excellent written and verbal communication skills, including the ability to distill complex, ambiguous information into clear narratives for diverse audiences.
• Experience planning large-scale events such as offsites, town halls, or leadership summits, including logistics and content.
• Adaptable and composed through change, with the ability to re-prioritize fluidly.
• Comfort handling sensitive and confidential information with integrity and discretion.
• Proficiency with Keynote, Pages, Numbers, and Apple tools.

Responsibilities

• Drive efficiency and build scalable processes across a large engineering organization.
• Partner with engineering leadership and advise senior leaders on organizational strategy.
• Own complex programs end-to-end, including their design, implementation, and iteration.
• Provide data-driven insights and recommendations to inform leadership decisions.
• Develop repeatable solutions, processes, and frameworks that scale.
• Influence cross-functional stakeholders and drive alignment.
• Lead programs that shape the culture of the supported organization.
• Support business operations and planning, cross-functional leadership and influence, and people, culture, and communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior