Manager, Engineering Program Management - Cloud Infrastructure, WPC

Apple•Cupertino, CA

About The Position

Apple’s Wallet, Payments & Commerce (WPC) team builds services including Apple Pay, Apple Cash, Apple Card, Identity, Transit, Access, Tap to Pay, and connected commerce services. The Manager of Engineering Program Management will lead the Infrastructure Engineering Program Management team and oversee programs across cloud engineering, data services, traffic and network management, systems engineering, partner connectivity, and site reliability. The role leads program management for the infrastructure, scalability, and reliability portfolio supporting WPC, partnering with Infrastructure, Service Operations, and cross-functional teams across Apple to drive planning, architectural alignment, and operational delivery. This people-leadership role involves mentoring and developing Engineering Program Managers, setting operational best practices, and promoting technical rigor, accountability, and proactive risk mitigation. The manager will engage with engineers on infrastructure, site reliability, and operations topics, while communicating program roadmaps, trade-offs, and strategic risks to executive leaders.

Requirements

At least 7 years of experience in technical program and project management, including managing a team of program managers.
Experience driving large-scale projects in application integration, infrastructure migrations, system modernization, distributed backend systems, or platforms.
Demonstrated ability to deliver large cross-functional programs and roadmaps, identify risks, and drive results.
Strong technical acumen and ability to engage credibly with engineering teams on architecture, system design, and technical trade-offs.
Ability to navigate ambiguity, build alignment across competing priorities, and lead teams to successful delivery.
Effective decision-making that balances risks and benefits for the organization.
Results-oriented approach and ability to work with minimal supervision in a cross-functional environment while managing program details and broader dependencies.
Experience influencing and building trust with partners and senior executive leadership.
Strong written, verbal, and presentation communication skills, including the ability to synthesize technical details into clear executive narratives.
Working knowledge of security, compliance, data isolation, and encryption standards in cloud or bare-metal enterprise environments.
Ability to handle directional change and manage multiple priorities concurrently.

Nice To Haves

Experience with financial transaction platforms, such as payments, fintech, or high-throughput transaction processing.
Passion for mentoring and developing Engineering Program Managers, with a focus on team growth and impact.

Responsibilities

Drive end-to-end delivery of complex infrastructure and operational reliability programs across cloud and on-premises infrastructure.
Build, mentor, and inspire a high-performing team of Engineering Program Managers; support career growth, provide coaching, and raise execution standards.
Lead program planning, including scope, timelines, resource allocation, and technical roadmaps, with Infrastructure, Service Operations, and external partner engineering teams.
Identify cross-organizational dependencies, critical-path constraints, and technical risks; develop mitigation strategies and communicate trade-offs.
Provide executive visibility into program health, capacity constraints, and milestones through structured reviews and dashboards.
Improve PMO processes, engineering workflows, incident post-mortems and readiness reviews, and partner onboarding processes to support global scale and high availability.
Facilitate technical design and architecture discussions and turn technical concepts into actionable project plans.
Communicate program roadmaps, trade-offs, and strategic risks to executive leadership.

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