Manager, Engineering Program Management - WPC

Apple•Cupertino, CA

About The Position

Apple’s Wallet, Payments & Commerce (WPC) team builds customer experiences and the technical foundation for services including Apple Pay, Apple Cash, Apple Card, Identity, Transit, Access, and Tap to Pay. The Manager of Engineering Program Management will lead the Infrastructure EPM team and manage complex, large-scale technical programs spanning cloud engineering, data services, traffic and network management, systems engineering, partner connectivity, and site reliability. The role leads program management across the foundational infrastructure, scalability, and reliability portfolio powering WPC. It partners with Infrastructure, Service Operations, and cross-functional teams across Apple to drive end-to-end planning, architectural alignment, and operational delivery. The manager mentors, guides, and scales a team of Engineering Program Managers, establishes operational best practices, and promotes technical rigor, accountability, and proactive risk mitigation. The role also leads technical discussions with engineering teams and communicates program roadmaps, trade-offs, and strategic risks to executive leadership.

Requirements

At least 7 years of experience in technical program and project management, including managing a team of program managers.
Experience driving large-scale projects in application integration, infrastructure migrations, system modernization, distributed backend systems, or platforms.
Demonstrated ability to deliver large cross-functional programs and roadmaps, identify risks, and drive results.
Strong technical acumen and ability to engage credibly with engineering teams on architecture, system design, and technical trade-offs.
Ability to navigate ambiguity, build alignment across competing priorities, and lead teams to successful delivery.
Effective decision-making that balances risks and benefits for the organization.
Results-oriented ability to operate with minimal supervision in a cross-functional environment while managing program details and broader dependencies.
Experience influencing and building trust with partners and senior executive leadership.
Strong written, verbal, and presentation communication skills, including the ability to synthesize deep technical details into clear executive narratives.

Nice To Haves

Experience with financial transaction platforms, such as payments, fintech, or high-throughput transaction processing.
Working knowledge of security, compliance, data isolation, and encryption standards in cloud or bare-metal enterprise environments.
Ability to facilitate technical design and architecture discussions and translate technical concepts into actionable project plans.
Passion for mentoring and developing Engineering Program Managers, with success measured through team growth and impact.
Flexibility to handle directional change and manage multiple priorities concurrently.

Responsibilities

Lead the Infrastructure Engineering Program Management team.
Lead complex, large-scale technical programs across cloud engineering, data services, traffic and network management, systems engineering, partner connectivity, and site reliability.
Drive end-to-end planning, architectural alignment, and operational delivery across infrastructure, scalability, and reliability programs.
Mentor, guide, and scale a team of Engineering Program Managers.
Establish operational best practices and promote technical rigor, accountability, and proactive risk mitigation.
Lead technical discussions with engineering teams on infrastructure, site reliability, and operations.
Communicate program roadmaps, trade-offs, and strategic risks to executive leadership.
Deliver large cross-functional programs and roadmaps, identify risks, and drive results.
Build alignment across competing priorities and influence partners and senior executive leadership to move programs forward.
Synthesize technical details into clear executive narratives.