Epic Willow Inpatient Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

20d•$91,700 - $163,700•Remote

About The Position

Optum Insight is seeking an Epic Willow Inpatient Analyst to join Optum Enterprise Epic Services. The analyst designs, builds, optimizes, and supports pharmacy workflows for healthcare organizations, partnering with clinicians, pharmacy leaders, operational stakeholders, and technical teams to improve patient care, medication management, and operational performance. The role supports multiple client environments and contributes to strategic initiatives across healthcare organizations nationwide. The position is remote for employees located in the U.S. For hires in the Minneapolis or Washington, D.C. area, working in the office at least four days per week is required. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. Production and on-call support may be required. The annual salary range is $91,700–$163,700 for full-time employment, with pay determined by factors including location, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Active Epic Willow Inpatient Certification.
At least 3 years of healthcare industry experience.
At least 3 years of Epic Willow build, configuration, and support experience.
Experience participating in the design, build, testing, implementation, and optimization of Epic solutions.
Experience collaborating with operational and clinical stakeholders to improve workflows and system performance.

Nice To Haves

Pharmacist or Pharmacy Technician background.
Active Epic Beacon Certification.
Experience supporting oncology, infusion center, or specialty pharmacy workflows.
Experience with Epic implementation, upgrade, or large-scale optimization initiatives.
Demonstrated leadership experience leading projects, workstreams, or cross-functional teams.
Experience working in a consulting environment or supporting multiple healthcare organizations.
Advanced proficiency with Excel, Visio, PowerPoint, and SharePoint.

Responsibilities

Serve as a subject matter expert for Epic Willow Inpatient application design, build, implementation, optimization, and support.
Partner with customers, clinicians, pharmacy leaders, and operational stakeholders to evaluate workflows and develop scalable Epic solutions.
Lead design, configuration, testing, and deployment for Willow enhancements, upgrades, and optimization initiatives.
Provide consultative guidance and workflow recommendations to improve medication management, operational efficiency, and user experience.
Analyze business and clinical requirements and translate them into system configuration and functional specifications.
Facilitate design sessions, requirements-gathering meetings, workflow reviews, and solution validation activities.
Lead small- to medium-complexity projects and workstreams through the system development lifecycle.
Perform system configuration, testing, troubleshooting, root-cause analysis, and issue resolution.
Participate in upgrade planning, new functionality evaluations, and release management.
Develop and maintain application documentation, design specifications, testing plans, and change-control documentation.
Monitor application performance and identify opportunities for system optimization and process improvement.
Collaborate with cross-functional teams to align operational goals, clinical workflows, and technical solutions.
Support end-user adoption through knowledge sharing, workflow education, and collaboration with training teams.
Provide production support, incident management, and on-call support as required.
Build and maintain relationships with customers, stakeholders, and business partners as a trusted advisor.