Epic Training Coordinator

Avispa Technology•San Francisco, CA

3d•Hybrid

About The Position

A leading medical institution seeks an Epic Training Coordinator to administer learning management systems and coordinate Epic training schedules and records across its health system. This is a six-month W2 assignment, with a hybrid worksite in San Francisco, California, and a schedule of 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. The role may require occasional evenings and weekends and onsite work at multiple locations as needed. The coordinator supports learning management systems that house and report Epic training records, manages training content and curricula, and helps ensure training documentation is complete for onboarding new hires, residents, fellows, and students and provisioning electronic health record access. The role collaborates with clinical and business operations, Human Resources, and the training team to coordinate training schedules across medical centers, a children's hospital, campuses, and community partner locations. The position also troubleshoots LMS issues, supports end users, tracks and follows up on issues, develops reports, analyzes business practices and processes, gathers requirements, and creates and validates system specifications. Solutions may involve process design, data and information architecture, user interface design, software development, or policy and procedural changes. The coordinator plans and executes system testing, develops implementation training materials, uses tools including SharePoint, ServiceNow, and Microsoft Office, and may lead cross-functional teams addressing complex business or systems issues. Full medical clearance is required for onsite or hybrid work.

Requirements

Experience administering and supporting learning management systems such as Cornerstone, SumTotal, or similar platforms.
Experience managing training content and curricula, troubleshooting LMS issues, developing reports, gathering business requirements, performing system testing, and supporting end users.
Intermediate knowledge of related IT areas, including LMS platforms, ServiceNow, SharePoint, and HTML.
Knowledge of software design, with demonstrated testing and test-planning skills.
General knowledge of the business processes of systems training departments.
Must be able to complete full medical clearance for onsite or hybrid work.

Nice To Haves

Experience with Zoom and classroom technology.
Experience supporting healthcare, Epic training, or other large-scale learning environments.

Responsibilities

Administer and support SumTotal, HealthStream, Cornerstone, and other learning management systems that house and report Epic training records.
Manage training content and curricula to ensure training is documented for onboarding new hires, residents, fellows, and students and for provisioning electronic health record access.
Collaborate with clinical and business operations, Human Resources, and the training team to develop new hire, upgrade, project, and go-live training schedules across multiple locations.
Troubleshoot LMS issues, provide customer service to end users, track issues, follow up as appropriate, and develop reports.
Analyze business practices, processes, and problems; gather business requirements; and create and validate system specifications.
Develop solutions that may involve process design, data and information architecture, user interface design, software development, or policy and procedural changes.
Plan and execute unit, integration, and end-user acceptance testing.
Develop training materials for system implementation.
Use tools such as SharePoint, ServiceNow, and Microsoft Office.
May lead cross-functional teams to solve complex business or systems issues.