Epic Training & Learning Specialist

HealthPartners • Bloomington, MN

21h • Hybrid

About The Position

HealthPartners is hiring an Epic Training & Learning Specialist to help clinicians use Epic and other healthcare technologies effectively in support of patient care. The specialist develops, delivers, and maintains training programs for Epic applications and related technologies, providing in-person and virtual instruction for staff and supporting new employee onboarding. The role creates and updates educational materials and maintains training environments.

The specialist supports inpatient and ambulatory clinicians across Care Delivery and contributes to Epic Refuel efforts, Epic upgrades, workflow improvements, and other strategic projects that enhance the experience of patients and care teams. The position reports to a Learning Supervisor and joins a team of fifteen professionals focused on empowering end users and supporting technology adoption across HealthPartners.

The schedule is Monday through Friday during core business hours. This is a hybrid position with a required onsite component at the Bloomington office. Onsite training is expected approximately every other week, with additional onsite work as business needs require. The compensation range is $30.46–$45.70 per hour; pay may depend on education, experience, knowledge, skills, location, abilities, and internal equity. Hired candidates may be eligible for additional compensation based on the role.

Requirements

• Bachelor’s degree in a related field or equivalent healthcare, training, or professional experience.
• Three years of experience in training, education, healthcare technology, IT, or a related field.
• Strong presentation, facilitation, and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to build relationships.
• Demonstrated ability to manage multiple priorities and adapt to changing business needs.
• Ability to thrive in a fast-paced, evolving environment.
• Willingness to learn and embrace Agile principles and practices.

Nice To Haves

• Training and/or education experience is strongly preferred.
• Experience with Epic is valued.

Responsibilities

• Maintain end-user training to support predefined learning objectives, promote learning, and encourage system acceptance.
• Prepare for classes, including coordinating logistics, timing, and scheduling, and tracking participant registration and attendance in the Learning Management System (LMS).
• Resolve how-to ticket requests and partner with other teams to reduce their root causes.
• Ensure training environments accurately reflect the Production environment to provide realistic and comprehensive application training.
• Monitor training feedback and metrics and, with supervisor oversight, modify training or the approach as needed to meet learners’ needs and expectations.
• Follow best practices for learning software, content management, and communications.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time